I recently upgraded my phone and plan. Ee however sent the wrong details to dpd, dpd tried delivering to the wrong address and marked it as refused so ee requested their phone back. Ee told me there is no chance of reattempting delivery as it has to be returned back to them so I can make a brand new order also no chance of cancelling until they receive the phone back.
here’s my issue at this point I want my money back and my pac code but ee refuses to give me this until they receive their phone back.
Should I be made liable for the issues they have between them and their delivery partner dpd?
The package was marked as on its way back to ee for the past 5 days but everyday a new update shows it’s still in dpd depot and has not moved.
I have already made multiple complains through the web form with no one relying and it’s been over 4 days much past the 48 hrs time frame they give you.
even crazier is they claim ee has no way of contacting dpd for a update they do not have a phone line. The warehouse team has no phone line said one of the line managers from the upgrade team.
My friend had the same situation that was resolved within the same day. Mine has been stuck in the same state for 5 days with no update no change.
ee discriminating since I am not white English. My white English friend had it sorted same day the exact same issue.
