Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55006 Views
  • 118 replies
  • 15 Helpful

Unable to get through on the phone and no live chat

I have been sent an email that I am unable to reply to asking me to phone in. The call queues are ridiculous and I am unable to queue for those lengths of time. Was trying to order an upgrade but at this rate I won't bother and I'll go elsewhere for ...

Nld55 by Explorer
  • 308 Views
  • 3 replies
  • 0 Helpful

Carrijo

The EE attendant tricked me with the promise to send an IPhone 14 Pro Max device. I've been waiting since the 7th of September. They charged the amount to my account and no device so far

Trade in

I would like to trade in my phone for new one online. But do i have enoigh time to wait until my new phone arrives, copy it over and post my trade in phone?

Egle1 by Visitor
  • 289 Views
  • 1 replies
  • 1 Helpful

Is iPhone 14 pro in stock

is the iPhone 14 pro max in stock or is that why there is a delay in my order because all I’ve got is an email stating that I’ve ordered it with no tracking number and every time I go on it, it says please use the correct order number or email

Ginny18 by Investigator
  • 694 Views
  • 2 replies
  • 0 Helpful

Iphone 14 PM on track

Does this update means that there's a chance on my order to be dispatch soonest? will have a holiday for a couple of weeks, might as well have it before the holiday? im planning to cancel it today but received an update. 

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Aniu248 by Investigator
  • 369 Views
  • 1 replies
  • 0 Helpful

Replacement phone

Hi, so I sent my phone back via a claim as my phone battery malfunctioned. Besides that the phone was in absolutely perfect condition. Obviously the battery malfunction was not caused by damage from me as I have never done anything to the phone that ...

Iphone 14 pro max

Hi  i hve ordered my phone past wed n was advised 24 hours but when nothing received called ee and was advised 21 days. Today i got credited back 30 quid i paid upfront so called then again and was advised the order is still there. Now when i checked...

follow up on order

hi placed on order for an iphone 13 2 days ago and was wondering if its on its way as the payment was taken from my account