If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi there - I've just upgraded and part of the deal was a trade in on my previous device. Agent at the time said a return envelope / bag would be provided, but one hasn't arrived in the past week. Any suggestions as to where I can riase the request,...
I've ordered a new SIM card on 22/11/2022, it has not arrived and I have not had word of when it will arrive. I received a confirmation email with tracking, however, when I put in the tracking number and my details, it comes up with an error.I notice...
Hi,I’m trying to return a handset within the 14 days. The step by step instructions via text message cease after I’ve been asked if the box is opened (tried three times), virtual chat sends me to the text message option again and live chat keep askin...
Hi I recently upgraded on 150 but did not receive an email with new contract and a delivery reference number for my new phone delivery. Can you sort this please.ThanksDavid
I upgraded my son's phone on 13/01/23. I received an order confirmation immediately but haven't had any other correspondence since. Should I have received some tracking information by now? The phone is going to to his address in Newcastle and I'm wor...
Upgraded my device on the 12th, recieved the order confirmation but no other communication. Could not track through EE site. On 14th had heard nothing so phoned up and 'Brian' informed me off delays in my area and advised me delivery would be today (...
I upgraded to a Pixel 6a about a month ago and want to claim the Fitbit watch but can't find my purchase details on the app. Can't find the email I received either unfortunately. Can you help.
The EE website keeps crashing at vital points in my upgrade. It has now taken my payment but has crashed again with giving me a reference number or anything. The upfront payment has gone through but I don't know if the order has been placed as it say...
Made an order yesterday afternoon not sure how long it will take to be processed ? Has anyone had experience before of this thanks
Hello, I placed an order for a new phone this morning and didn't receive confirmation email with order number. The upfront payment gone through.
