Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 57665 Views
  • 122 replies
  • 15 Helpful

Xbox

How long does it take to receive delivery for an xbox?

TV order

Hi, I ordered a Tv on Thursday and initial payment was taken when ordered. Normally orders arrive within a couple of days but I’ve heard nothing. can I get advice on how long I would be waiting?

Recent order

Hi there I recently placed an order on the 16th of Oct got my confirmation email straight away. I've still not received any update on my order or received my order. When I try tracking my order with the ref number i was emailed I get the sorry there ...

B-e-n-n-y by Investigator
  • 332 Views
  • 3 replies
  • 0 Helpful

I haven't received my sim card yet

Hello, I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now." I ordered this SIM over a week ago and today I even receiv...

iphone 14 pro max

hi, i ordered my iphone 14 pro max over a week go and still havnt got a tracking number and still hasnt arrivedand help on when it may arrive 

Awaiting delivery

I have ordered iPhone 14 pro max on 15.10.22. Still waiting for the delivery.  Any update please?

Sa1234 by Explorer
  • 762 Views
  • 9 replies
  • 1 Helpful

Xbox series s

Hi I placed an order for an Xbox series x and I paid the £10 up front and received an email but how do I know if my order has been successful because I can’t see that it’s been added onto my plan

Joellie12 by Established Contributor
  • 341 Views
  • 4 replies
  • 0 Helpful

Digital money card

Hi got a new phone and with that a digital card does anyone know how I get this ? Is it sent out via email 

Wardy10 by Explorer
  • 725 Views
  • 2 replies
  • 1 Helpful

Upgrade not been delivered.

Upgraded to my iPhone 13 on the 19th and it’s still not delivered, called ee and it’s apparently my responsibility to chase it with dpd as it’s nothing to do with them? I’ve been on the phone the last few days with dpd who keep telling me there’s a “...

JPlatten by Investigator
  • 1162 Views
  • 11 replies
  • 0 Helpful