Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55644 Views
  • 118 replies
  • 15 Helpful

Help please

I ordered a phone you take my money for upfront from my bank account and i don’t receive any confirmation for my order

Order xkoXXXXXXXX

Hello I have a question about the order xkoXXXXXXXXX. When will it be shipped?  [MOD EDIT: Removed order number]

Returns

I accidentally purchased an additional line assuming it was an upgrade since I received a notification saying I’m eligible to upgrade my contract. I contacted EE last week and ordered an iphone 14 pro as an upgrade after being told I can return the a...

aliza3 by Investigator
  • 981 Views
  • 15 replies
  • 3 Helpful

Verification code

Hi,I recently got an upgrade because the battery in my Google pixel 4 somehow swelled. The thing is I didn't even notice that it was not.I am now unable to verify that I am the owner of the phone, because the verification code is being sent to a phon...

Rhowell by Visitor
  • 280 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

Can someone give me an idea on how long I’ll need to wait for the phone ? mot was ordered and confirmed for delivery on launch date ? not sure if it’s easier re ordering in store ?

Manbat by Investigator
  • 511 Views
  • 7 replies
  • 0 Helpful

DPD Message Link is for someone Else

I ordered the new IPhone 14 Pro Max Gold 512gb on Monday, today I received a text from DPD saying my order was to be delivered between 5PM & 6PM. I clicked the Link and it took me to a tracking page on DPD where the order is for a completely differen...

HasanKel by Visitor
  • 620 Views
  • 1 replies
  • 0 Helpful

Order confirmation

Hi there I received an order confirmation email after my order however the subject of the email began with “please call us to discuss” does this mean my order has not been placed?

How to add EE perk code after purchase

I am trying to add my NHS EE perk to my order, but did not have a the option To do.  Previously I done it through live chat which I can see is now non existent.  

NT89 by Investigator
  • 4639 Views
  • 3 replies
  • 0 Helpful

Order of iPhone 14 Pro Max 5G 256GB Space Black

HeyI ordered this on 16/09 (11 days ago) and received the order confirmation by email straightaway and not heard a dicky-bird since.There is no tracking number on the email, just a customer number so I can’t track it.I placed the order by phoning the...

iphone watch

i ordered an iphone watch on 16th Setptember but have heard no further and tracking says unavailable and also cant get through on 150 or any other number due to long wait times, any ideas it wasn't the recent model i ordered 

dobba71 by Explorer
  • 394 Views
  • 3 replies
  • 1 Helpful