Live chat

[Kelt]

Im waiting to send a phone back

[Christopher_G]

Hi @Kelt

Welcome to the community.

Is there anything we can help with? Did you manage to speak to someone about sending your phone back?

Chris

[pardip]

my phone is trade in but have not received anything to return in 

[pardip]

not yet 

[Leanne_T]

Hi @pardip

Thanks for coming here. 

When did you receive the upgrade? 

Leanne 🙂

[pardip]

Friday 16th December 

[Leanne_T]

Thanks @pardip

The returns pack is sent via Royal Mail and can take 7-10 days. 

Please call us on 150 if this is not with you by the end of the week. 

Leanne.

[Maggie99]

Hi, I have just recently got an upgrade and I need to send back my old hand set what’s the address for me to do that? Thank you maggie. 

[Leanne_T]

Hi @Maggie99

You will receive a trade in pack through the post with all the details needed to return the phone to us 🙂

Leanne.

[Marief197547]

About a month but I'm now on holiday till 24th could I get more time to send it