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No tracking information

Hayley709
Explorer

‎20-03-2023 10:12 PM

Hello, I ordered my iPhone12 upgrade 12 days ago and tracking information is not available, I get an error message. On my confirmation of order email it says ‘usually dispatched within one day’. I have paid £100 for the upgrade and it’s come out of my account. What should I do pease?

thanks

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎21-03-2023 08:11 AM

Hi @Hayley709 

Welcome to the community.

Which colour and memory size did you choose?
Chris

Hayley709
Explorer
In response to Christopher_G

‎21-03-2023 08:20 AM

128GB in White

Sent from my iPhone
0 Helpful
Christopher_G
EE Community Support Team
In response to Hayley709

‎21-03-2023 08:23 AM

Thanks @Hayley709 

I've checked our stock levels and the current estimate for delivery is to expect dispatch within 7 days. Since it's a little over that, I would suggest speaking to our Mobile Care team just to make sure everything is OK with your order.

Chris

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