Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52711 Views
  • 117 replies
  • 15 Helpful

Trade in old phone , still waiting for return details

I upgraded on 13th June with the trade in old phone option, I’ve checked my address details etc, and am still waiting for the return envelope. I’ve been on hold waiting to talk to someone now for 35 mins and counting .  I’ve emailed using the returns...

Kambo by Visitor
  • 516 Views
  • 1 replies
  • 0 Helpful

Bb9

I ordered the iphone 13 pro max 1 package 2 on the 26th and I still haven't received an answer

EE Replacement sim order number

I ordered a sim over the phone, they said it will arrive within 2 days, I haven't received an email confirmation with the order number. Is there a way to find out the order number on my online account?

Yastij by Investigator
  • 346 Views
  • 5 replies
  • 0 Helpful

No return info nor package

I have received my new phone from EE(UK) but have not received my returns pack. I contacted Likewize and they came back and told me that they had nothing relating to my order and they didn't send returns pack until 14 days after the customer gets new...

rj265 by Investigator
  • 790 Views
  • 5 replies
  • 5 Helpful

New order no text no email no phone

I ordered a new phone recently (last Wednesday), and was told to expect a DPD text, and delivery within the next 2 days. No confirmation email, no text, and no delivery on those days or over the weekend. Called today to discover that DPD records say ...

cargram by Explorer
  • 481 Views
  • 8 replies
  • 2 Helpful

I have placed an order for a syn card 17/06

Good morning   I have placed an order for a syn card 17/06 and did not received anything yet. PAC code has also been sent as per order number above.   Can you please advise?   xxxxxxxxx xxxxxxx   [Mod edit: Please do not post personal information on ...

MamaV by Visitor
  • 404 Views
  • 1 replies
  • 0 Helpful

Upgrade

I’m in the process of upgrading and whilst ordering it says no upfront fee for the phone, however, when it comes to checking out there is an up front fee of £50.00 am I missing something??

Ordered phone -24hrs no contact

Ordered a new phone before 19.30 on Sunday. It says you will receive messages regarding delivery but 24hrs have passed and I've had no contact.  Tried tracking online using my order number and it says, "Sorry, we can't show your order details right n...

IPhone order

I have ordered a new iphone to eplace my old one which has stopped working. EE say delivery updates will be sent to my old non working phone, how can i receive delivery details ??

Seever by Investigator
  • 421 Views
  • 1 replies
  • 1 Helpful

New phone box looks like it's been run over!

So here goes the fun, So I did an anytime upgrade yesterday to a iPhone 13 Pro Max 512GB. Was told categorically that they were not in stock so a two week wait. That's fine, stock levels are never easy to work around. Imagine my shock when my new pho...

sbb188 by Investigator
  • 830 Views
  • 6 replies
  • 0 Helpful