Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62540 Views
  • 120 replies
  • 15 Helpful

iPhone 14 pro max

Hello so I recently went into TWO EE stores this week for the new iPhone 14 pro max in black and both stores completely out of stock.. not being funny but how can a phone shop be out of stock of the latest phones? It makes no sense to me, so I have h...

Black Friday offer

 Hi all,I need some help. I had a deal on Black Friday. I could upgrade my phone to a new one without paying the early upgrade fee (see attached photo). Still have 373 days left on my 24 months contract. I've placed an order for a new Pixel 7 Pro, an...

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EE Customer Service Complaint re order

Terrible experience this week with EE customer service. Last Saturday 19/11 I placed an online order for a new contract with an iPhone 14 Pro 128GB Purple. At the time, the website stated 'usual dispatch 7 days' for that particular model, which is wh...

Mrmurdoc by Investigator
  • 629 Views
  • 2 replies
  • 1 Helpful

Iphone14 pro max

hello, I have a phone order. iphone 14 pro max, black for 2 months, what's happening with the order too much

Live chat

Is live chat no longer available ? I want to discuss my upgrade 

iPhone 14 pro max

Hi Any update on the iPhone 14 pro max ? Ordered mine on the 19th October five weeks and counting now with no update, very disappointing 

Philmac by Investigator
  • 644 Views
  • 5 replies
  • 0 Helpful

Giftcard

  How do I check my giftcard balance       

Julier493 by Investigator
  • 389 Views
  • 2 replies
  • 1 Helpful

Uprgrade phone not delivered by dpd

My phone has not been delivered by dpd however when i have spoken to them they say they have lost it at the depot and to speak to ee directly. I urgently need my phone as the old one is broken and i need it for work - i cannot get through on the phon...