Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

I need to change my delivery date asap!

I have booked to have my phone delivered this Sunday 5th June to xxxxxxx but need the date to be pushed back to the 7th please as I will no longer be there to make the exchange.   Best, Georgia   [Mod edit: Please do not post personal information on ...

Geodot by Visitor
  • 561 Views
  • 1 replies
  • 1 Helpful

Where is it

Ordered Apple Watch yesterday with guarantee of delivery todayheard nothing so fari know it’s bank holiday but still

budkis1 by Explorer
  • 250 Views
  • 2 replies
  • 0 Helpful

New Order - Online Chat Issue

Hello, I am an existing EE customer for the last 5 years and i have been trying to chat to someone all morning about my new order and a few other queries i have, however i have not been able to chat to anyone. Is there a problem with online chat? 

Upgrade

I ordered an upgrade for my phone on Sunday and was told that it usually gets dispatched in one day but I’ve heard nothing since, and my boyfriend did his upgrade yesterday and his phone is arriving tomorrow. have I done something wrong? I’m upgradin...

Order

I placed an order yesterday and today, I got email confirmation for both orders. However no email or text from DPD and nothing showing on my app. how do I know my order definitely went through when it also won’t let me track my order either. 

Phone not being delivered

Good morning, i ordered my iPhone 13 in pink on the 22nd of may, and I have tried to track my order with the reference number or order number from the email, but then I had paid my bill through my current phone on Tuesday the 31st and I had spoke wit...

kaitsb by Visitor
  • 490 Views
  • 1 replies
  • 0 Helpful

order

I placed an upgrade last night. I have confirmation email with no order number so I can not track. Its supposed to arriving today but I have not heard from courier either?

Mo11ymoo by Explorer
  • 364 Views
  • 6 replies
  • 0 Helpful

Order Not Arrived

Hey, I ordered a PS5 over a week ago which should have arrived but it still hasnt and i havent had any updates or am able to track my order, just keeps coming up with error every time

Vance1 by Visitor
  • 246 Views
  • 1 replies
  • 0 Helpful

Where is my order for my phone? It's been a month!

I upgraded at the start of May and was told there might be a delay in getting my new iphone 13 pro. However, it has been a month and I've not heard anything. I haven't even received an email confirmation that the order was placed! How to I find out w...

kempy81 by Explorer
  • 717 Views
  • 3 replies
  • 2 Helpful

New phone

Hi, I ordered a new phone as an upgrade on Saturday to an IPhone 11. I was just wondering how long it will take to receive it. I’ve only received my order confirmation and nothing since?