I have a google pixel phone and have used Giff gaff and O2 sims before. I recently wanted to move to EE. so I bought a contract SIM last week using my BT account. I received the SIM by post last week. I tried adding SIM to my phone and there was no signal. I waited for 24 hrs and still the same. I called up EE customer service and they told me to go to the EE shop to activate it. I went to the EE shop and they told me that they won't be able to help as I didn't buy the SIM from them. They asked me to contact customer service again. I called Customer service and they told me they are not able to find my account with my name.
Below is the email image I received from EE regarding the postage and activation of SIM. EE has my bank account number for Direct Debit and I don't want the money to be deducted from my account without using the service. Kindly help to activate the SIM so that I can continue the service or please cancel it and send me the proof of cancellation. Need HELP!!
