I want to trade in phone but have multiple line discount

[CR1617]

I want to upgrade and do a trade in but cannot as it comes up I have a multiple line discount and trade in is not valid!  I only have one line with my device! 

[Katie_J]

Hello @CR1617. 

Is the multiline discount showing on your new plan?

Katie

[CR1617]

No it is on my existing plan as add on and have never noticed it before!

Sent from my iPhone

[James_B · Accepted solution]

Hi @CR1617,

Please get in touch with Customer Care and a member of the team will make sure this is removed right away for you.

I'm sorry for any inconvenience caused.

James