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Sim card

Leanne19751
Investigator
Investigator

‎17-03-2023 10:07 AM

I've not received any updates or anything like that regarding my sim card's why is will that be

0 Helpful
4 REPLIES 4
Leanne19751
Investigator
Investigator

‎17-03-2023 10:05 AM

Hi I placed an order 2 days ago but not yet received my cards just wondering what is happening 

0 Helpful
Chris_B
EE Community Star
EE Community Star

‎17-03-2023 10:14 AM

@Leanne19751   When did you order this ?   SIM cards are sent out 2nd class Royal Mail 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Chris_B
EE Community Star
EE Community Star
In response to Chris_B

‎17-03-2023 10:16 AM

@Leanne19751   Did you receive a confirmation of order ?      Have you checked your spam folder? 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Katie_B
EE Community Support Team
In response to Leanne19751

‎17-03-2023 11:20 AM

Hello @Leanne19751. 

Welcome to the community. 

SIMs are posted out using Royal Mail. 

I would recommend allowing up to 5 days for delivery. 

Should you still not receive your SIMs please pop back here and let us know. 

Katie

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