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Where's my phone

David559
Visitor

‎27-03-2023 12:59 PM

Waiting 5 days for my next day delivery and counting. Dpd have allegedly tried to deliver but their photo is for a house 3 miles away.  EE are contractually required to sort the delivery but appear to think it is the customers job to chase DPD. If you can get hold of DPD you are doing better than me. Totally useless customer service

 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎27-03-2023 01:03 PM

Hello @David559 ,

Welcome to the community,

You will have to ring customer service and speak to them, as this is not customer service and there is no account access, sorry.

We cannot do this here in the forum, which is a public forum, not customer service.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
James_B
EE Community Manager
EE Community Manager

‎27-03-2023 02:36 PM

Hi @David559,

Welcome to the EE Community. 🙂

I'm sorry to hear there has been a problem with your delivery.

Was the agent you spoke to able to confirm we have supplied DPD with the correct delivery address?

James