If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
So here goes the fun, So I did an anytime upgrade yesterday to a iPhone 13 Pro Max 512GB. Was told categorically that they were not in stock so a two week wait. That's fine, stock levels are never easy to work around. Imagine my shock when my new pho...
Trying to upgrade as an existing EE customer. Clicking through the phones and choosing Green Samsung S22 on a trade-in plan, once the device type and IMEI are added and the new phone can be added to the basket - it then appears as White S22 128GB. Th...
Ordered a new phone and got an email saying to call to confirm details, but my current phone has a smashed screen and is unusable, what should I do?
Cancel this order Reference Number is: XXXXXXXXX Would someone please help me Cancel the above order? [MOD EDIT: Removed order number]
I have recently been locked out the email used to send the tracking to, I have just upgraded and added on a second item, however I don’t have any tracking number due to this. What can I do, or how long does it normally take- order was iPhone 13 pro i...
Trying to checkout a new plan but I’m unable to? says date must be after date of birth? For the credit check part, but the dates I’m entering ARE after my dob, please help!
Hello i have a contract with EE IPHONE 12 pro and 40 GB DATA MONTHLY AND I PAY 67£can I find another offer cause I think i pay too much
I have chosen my upgrade phone and plan, click on basket, go through extras. insurance comes up and doesn't give me the option to chose any ( i currently don't have insurance, but i'd like the chance to look at it again! ) and then when i click on ne...
Hi, I ordered a set of the Nreal Air glasses 2 weeks ago, but have had no confirmation of them being sent out or anything. The order page said should be dispatched within 14 days, but I have had no notifications since then. Any ideas? Has anyone else...
I was contacted by EE a while ago about upgrading my contract and was told I would be sent a tablet as part of the upgrade. It has been over a month now and I still haven’t received my tablet and can’t find any way to track it?
