Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62458 Views
  • 120 replies
  • 15 Helpful

Dispatch Details

Hi. I placed an order online on Friday. I called on Friday after I placed the order and was told my order had been accepted and I would receive an email/text with my dispatch/delivery details on for Monday. I have not received anything yet.

scottwp89 by Investigator
  • 615 Views
  • 5 replies
  • 1 Helpful

Samsung galaxy z flip 3

Looking to see if there's any issues with the delivery or stock of samsung flip 3? Ordered a week ago but no updates yet, thank you.

MollyDx by Visitor
  • 583 Views
  • 1 replies
  • 0 Helpful

How do you get a tracking number for a new phone?

Hi, I ordered a new phone two days ago and was promised a text from DPD about delivery. Called EE yesterday but you were having tech problems. They were only able to confirm that it had reached the DPD depot for dispatch. Your online tracker only wor...

cant phone you back

I had a call from EE you require more info to process my order xxxxxxxxxxxx.Sorry but signal is too poor to phone,you will need to email to ,so i can reply with info you require.i need internet,as i  only hve my phone with mobile data.please sort asa...

When i get new phone?

Hello. Im upgrade my contract yesterday. When i get new phone? My number is xxxxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Rafal1981 by Investigator
  • 434 Views
  • 3 replies
  • 0 Helpful

iPhone 14 pro stock and order update

HiI ordered my phone in store on Monday and was sent an order number but when I type it in it says Sorry, you can't track this order type just yet.Has anyone ordered this week and received any updates? 

luluboo90 by Contributor
  • 2193 Views
  • 20 replies
  • 0 Helpful

Phone

Hi I order a new phone it should have been delivered on the 28th November it has not been delivered yet

Keldaz by Investigator
  • 521 Views
  • 5 replies
  • 0 Helpful