Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56599 Views
  • 118 replies
  • 15 Helpful

DPD Message Link is for someone Else

I ordered the new IPhone 14 Pro Max Gold 512gb on Monday, today I received a text from DPD saying my order was to be delivered between 5PM & 6PM. I clicked the Link and it took me to a tracking page on DPD where the order is for a completely differen...

HasanKel by Visitor
  • 656 Views
  • 1 replies
  • 0 Helpful

Order confirmation

Hi there I received an order confirmation email after my order however the subject of the email began with “please call us to discuss” does this mean my order has not been placed?

How to add EE perk code after purchase

I am trying to add my NHS EE perk to my order, but did not have a the option To do.  Previously I done it through live chat which I can see is now non existent.  

NT89 by Investigator
  • 4673 Views
  • 3 replies
  • 0 Helpful

Order of iPhone 14 Pro Max 5G 256GB Space Black

HeyI ordered this on 16/09 (11 days ago) and received the order confirmation by email straightaway and not heard a dicky-bird since.There is no tracking number on the email, just a customer number so I can’t track it.I placed the order by phoning the...

iphone watch

i ordered an iphone watch on 16th Setptember but have heard no further and tracking says unavailable and also cant get through on 150 or any other number due to long wait times, any ideas it wasn't the recent model i ordered 

dobba71 by Explorer
  • 408 Views
  • 3 replies
  • 1 Helpful

No phone delivery update

Hi, I ordered and upgraded my phone to the new iphone 14 pro max 128gb in deep purple last wednesday 21st September, it said my phone would be delivered in 1 day, which it wasn't so i spoke to an EE staff member and they told me it would be this week...

Eldaviesx by Contributor
  • 393 Views
  • 3 replies
  • 0 Helpful

No order update

Hi there, I ordered an upgraded iPhone 14 pro on 23rd September and it said that it would be dispatched within 1 day but I have not received any further updates. I have tried to track my phone but it says that it 'cant show my order details right now...

Emily160 by Investigator
  • 468 Views
  • 9 replies
  • 0 Helpful

iPhone 14 pro max

It’s saying on my tracking it’s expected to be delivered from 28-30 September but yet it’s saying it’s in stock online I’ve been waiting 2 weeks for this phone now will it arrive tomorrow   then if it says it’s in stock on the EE website 

Upgrade

Why can’t I see my upgrade yet? I received an email to say it’s on its way with a ref number but that’s it.