Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51636 Views
  • 117 replies
  • 15 Helpful

Order

Hello. I placed the order on the phone today. Samsung Galaxy S22 Ultra, planthom white Color.  I have received an e-mail that I will get a message when it will be on its way. Then I received an e-mail that you need more information about me. Can I fi...

New phone

Hi. My new phone was due to be delivered today but I've received a text from DPD stating 'sorry we missed you etc'.  I've been in all day, no one attempted to deliver to my house and the photograph on the delivery details is NOT my house.  The addres...

iwan1976 by Contributor
  • 440 Views
  • 2 replies
  • 0 Helpful

Ordered upgrade phone

Hi, I ordered a new phone (upgrade) and it took the upfront cost from PayPal but I haven’t received an email or anything from EE about my order.. is this normal?  I ordered this morning around 10am. 

Order

I ordered an iPhone 13 yesterday and I have received an email confirmation. However, the order tracking isn't showing my orders status.

astar400 by Investigator
  • 422 Views
  • 5 replies
  • 0 Helpful

Order hasn’t arrived

I ordered an upgrade a couple days ago and it said it would be dispatched in a day, the online tracker app doesn’t work and I’ve had no updates, tried called 150 but none of the options are what I’m after, what can I do?

Order

Hi I am suppose to be getting the delivery of my new phone today however I have not been sent a tracking number or a order number (only have the account number on the confirmation email) for me to track this. I paid for next day delivery. Can anyone ...

Gnic by Visitor
  • 311 Views
  • 2 replies
  • 0 Helpful

Trade in return pack

I've just received my return package how do EE know it's my phone in the package do I have too place  a note in with phone with my name and address on.Thanks in advance Scott

Can somebody else pick my parcel?

Hi, I am new to EE, yesterday I subscribed to a "pay monthly phone" and today my phone got to me and nobody was home and the driver is returning tomorrow, I am at work and I am not able to get in the for the delivery, now the question, if somebody el...

Resolved! No confirmation email

Hi there I placed an order to upgrade my phone yesterday I have not received any confirmation email or text my account has changed to the new plan but I do not know how to find my order 

Kazzieb87 by Investigator
  • 2232 Views
  • 9 replies
  • 1 Helpful