Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

iPhone 14 pro max

I placed an order online and had an email saying...... Successful EE order reference: XKO********* when i I try and track my order it won’t let me and I’ve had no other emails except the first email..I ordered online on 9th , iPhone 14 pro max 128GB ...

Dominika3 by Investigator
  • 495 Views
  • 1 replies
  • 1 Helpful

Iphone 14 Pro Max Early Upgrade Fee

Pre-ordered an Iphone 14 Pro Max 256gb in PurpleI paid a £130 early upgrade fee as I was not quite at the end of my contract.. The website at the time said Guaranteed delivery today..Now, I'm not upset about delays, that happens and so be it.. What I...

iPhone 14 pro max

EE customer service advisors need to taken to watchdog. They are all clueless and some are full of s. One clown of a manager didn’t even have the decency to chase up my query! Let alone customer relations who haven’t even bothered to investigate. 

ammoofficia1 by Established Contributor
  • 449 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro

I’ve preordered the phone and was told it would be delivered today however nothing has turned up and now I’m being told 21 days… was told it would be guaranteed pick up Friday 

Hlister2 by Explorer
  • 352 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

I pre ordered the 14 pro max on the morning of the 12th September. I received my confirmation email with my order number on yet nothing else? I’ve tried tracking with my order number and it isn’t recognising the number yet. I was just wondering if th...

New phone delivery

I had a message yesterday evening stating I would get a message from DPD with a time slot it’s been over 24 hours and I’ve had nothing and my concern is that it’s been sent your end but had no clarity that DPD have it, it’s an expensive phone, the tr...

Toni06- by Explorer
  • 788 Views
  • 3 replies
  • 0 Helpful

Contract

It’s time for me to upgrade my phone and phi’s as my upgrade I wanted to new iPhone 14 pro max. When using the My EE app for some reason after selecting the 14 Pro Max and adding it to basket and checking out. It then appeared I had upgraded to the 1...

Iphone 14 pro max 512gb

Hi, Is there any one placed order for iphone 14 pro max deep purple on 12th of september and still waiting to recieve text message from ddp… When can i expect to recieve the handset