Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55678 Views
  • 118 replies
  • 15 Helpful

Upgrading to iPhone 14 Pro contract

Hello,I placed an order online for upgrading my contract to iPhone 14 Pro phone contract on 18th September. I opted for in-store pickup and have received an email stating that my order is on the way. But it has been 20th September, today, and I am no...

How to send in device for any time upgrade

I upgraded my device early as part of any time upgrade but I haven’t received any information on how to send in my old device? I’ve already received my new iPhone.

gdgraeme by Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Order iphone 14 series

How many days did you received your order? I have ordered 17th of sept and tracking number is not moving. Still on order received no dispatch yet. I will be on holiday in 3 weeks im afraid it might not come on time?

Aniu248 by Investigator
  • 337 Views
  • 1 replies
  • 0 Helpful

Orders

This is what I’m getting when I try to track my orderSorry, we can't show your order details right now. Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier ...

SueJW by Investigator
  • 386 Views
  • 5 replies
  • 0 Helpful

Iphone 14 pro max pre order

So i pre ordered my iphone 14 pro max last weekend and when i ordered it was confirmed and upfront cost was taken but said ee will ring me within 48 hours to confirm details i havent recieved this phone call but did get an email on tuesday saying the...

Elaine52 by Investigator
  • 4255 Views
  • 6 replies
  • 0 Helpful

iPhone 14pm order number

Hello i pre ordered an iPhone 14 pm 512gb space black and Apple Watch on the 9/9/22. i had a confirmation email saying your orders on its way for the phone  with no order number / tracking number , i had to chase the order to get an order number 02 ,...

Dantour1 by Investigator
  • 464 Views
  • 1 replies
  • 0 Helpful

iPhone pro max 14

Hi  my name is Sharon I’ve order my new phone but not heard anything else about it. I never got a confirmation email  kind Regards  sharon

SHaz6729 by Investigator
  • 1314 Views
  • 4 replies
  • 0 Helpful

No tracking number

So happy to recieve my confirmation email, but still no tracking number any suggestions would be great thank you  

Kf87 by Investigator
  • 288 Views
  • 1 replies
  • 1 Helpful