Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61911 Views
  • 118 replies
  • 15 Helpful

Locating order number

I Ordered an iPhone 14pro deep purple, was told it would take a week. I can’t seem to locate a tracking number or order number on my plan! Any advice where I will find this k formation 

Upgrade i watch

Hi have i watch how do I know when I can upgrade

Colsar25 by Visitor
  • 307 Views
  • 1 replies
  • 0 Helpful

Delivery for iPhone 13 Pro? Sent to store

Does anyone know if the iPhone 13 Pro is actually delivered within 24 hours. It’s been 24 hours and I’ve heard nothing other than an email confirmation not even a text message?

Iphone 14 Pro Max

How long is dispatch time for Iphone 14 pro max 256gb in Gold?

nikkibau by Investigator
  • 1036 Views
  • 11 replies
  • 0 Helpful

Just confirmation email nothing else

Got a confirmation email 2 days ago xxxxxxxxxxxx nothing else and the message states as if it doesn’t exist took payment and added it to account . 

iPhone 14 pro max expect delivery date?

Hi, some told that the batch who places the order between last week of the October are getting there devices delivered, can somebody tell me if EE is getting restock in and people who places order start of the month will they receive it this next exp...

Iphone 14 128gb purple

I have ordered an IPhone 14 128gb and didn’t receive a tracking number. I tried to track the delivery by using the order number and it didn’t work. The website stated the dispatch will happen im 24 hours. Can you let me know what is is the problem an...

Adawa by Visitor
  • 656 Views
  • 1 replies
  • 0 Helpful

iphone 14 pro max

wouldn’t order the new iphone pro max if you want it before christmas i been waiting since the 23rs of october and still nothing 

Upgrading

I upgraded yesterday and was told my order would be delivered next day. I haven’t received any order confirmation or delivery information. Should this have been done straight after order was confirmed 

iPhone 14 pro max 128 gb space black

I ordered the iPhone 14 pro max 128gb space black on the 25/10/22. I was told 21 days for delivery but still haven’t received any information from EE or DPD. When is the phone going to be in stock ready for my delivery?