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Upgraded phone but money pending on my debit card and no confirmation email.

DannyBmoore
Visitor

‎05-04-2023 06:49 PM

Hi there,

Please help me , I upgraded my phone a few days ago via the EE app and paid the extra £147 plus extra  £30 for the handset. The payment is pending in my bank account and received no confirmation email from EE regarding the order.

My bank have advised that I need to talk to EE regarding the pending money as they cannot touch it when its pending. This is obviously very distressing for me.

Any help will be appreciated. 

Thanks 

 

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎05-04-2023 07:51 PM

@DannyBmoore   You then need to call EE customer services about this.   This is a public forum that has no access to your EE account 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.