Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 55986 Views
  • 118 replies
  • 15 Helpful

Airpods pro add to plan

I ordered Airpods Pro on add to plan for home delivery last week on 29th september and haven’t heard anything since. I’ve tried to call on 150 a couple of times but the wait times have exceeded 40 minutes and I’m calling in work lunch breaks so can’t...

Order

Good evening, yesterday and today was told I'll receive my order, still waiting. Unable to track order.

Pro max delivery

did anyone have a similarity to each other? the package was delivered to the ee store on September 15. Today, when I went to pick up the phone, it turned out that they didn't have this package and nobody delivered it. In addition, I was told that the...

Dominika3 by Investigator
  • 328 Views
  • 3 replies
  • 1 Helpful

Tracking

Hi,I ordered a SAMSUNG GALAXY S22 PLUS 128 on 25th September, and I still haven't received it. I've had the tracking number, however on the updates, it says it has not even been accepted. After calling the EE store they said they don't know anything ...

Google Pixel 7 Pro

I have just pre-ordered the Google Pixel 7Pro and I ordered the wrong colour. Can I change this to Obsidian please instead of Hazel

Lindam60 by Visitor
  • 489 Views
  • 1 replies
  • 0 Helpful

Orders

Hi,  I ordered a phone today, and it says I was successful, but not heard anything since.Have my order number 

Return

I upgraded my phone and received my new one today, unfortunately I’m not happy with it and want to change device? How do I do this please?