Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52554 Views
  • 117 replies
  • 15 Helpful

Samsung galaxy z fold 4 preorders

Hi alldo anyone know if we sending out preorders early like samsung.com are. They sending out preorders 5 days early on 21st September  

Resolved! Link to Account

Hello I don’t have an ee device yet not broadband so other option would be to join the community which I did but keeps telling me that so I’m stuck and can make a purchase 

Manny2287 by Investigator
  • 400 Views
  • 1 replies
  • 3 Helpful

Resolved! Upgrade Anytime

My phone was dropped a week ago and cracked the bottom of the screen. If I use upgrade Anytime what's the cost likely to be for a new handset as the old is no longer perfect condition?

rgillon3 by Visitor
  • 498 Views
  • 2 replies
  • 2 Helpful

Order status

I made a purchase on the 29th of August and I still haven't received a return with the tracking number, my order number is xkoxxxxxxxxx I need to know the status of my order.thanks  [Mod edit: Please do not post order numbers on the public board. Tha...

Jully1 by Visitor
  • 362 Views
  • 1 replies
  • 1 Helpful

Upgrade

Yesterday I upgraded online in the live chat via the app with an EE representative. I paid the upfront fee and was told the handset would arrive today. I have no tracking number and I gave my sister my current phone so cant access the app now. Has th...

kelz_21 by Explorer
  • 311 Views
  • 4 replies
  • 2 Helpful

Placed order 24th Aug

Hi, I placed and order for an accessory on 24th, received confirmation straight away but still no deliverySaid in stock when ordering 

JenJen88 by Visitor
  • 243 Views
  • 1 replies
  • 1 Helpful

Resolved! I can not track or check my order

If my newly signed up for 125gb EE sim turns up I might takeout Z fold 4 contract if can get 20% extra off. I can not track or check my order because I can not log into My EE app and I haven't had an other emails since my order confirmation email whi...

Order still processing

I placed an order online on 30th august which said dispatched within 1 day (Apple iPhone 13 Pro Max Green 256GB) however I got my email and order number starting with XKO and still says processing and deposit is still pending on my bank. Are they run...

Abaker15 by Visitor
  • 299 Views
  • 1 replies
  • 0 Helpful

New

Hi I need help iv just had a message of ee saying that to get in touch about a new connection thats been cancelled what does this mean 

Morgan43 by Investigator
  • 458 Views
  • 5 replies
  • 1 Helpful