Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58451 Views
  • 122 replies
  • 15 Helpful

iphone 14 pro max 512GB

Hi, I’ve ordered an iphone 14 pro max 512GB and an Apple watch series 8 45band and however I received the wrong Apple Watch and the iphone has not yet arrived. When i tracked the iphone it stated I ordered iphone 14 pro max 128 GB.. this order is als...

Abby264 by Explorer
  • 389 Views
  • 3 replies
  • 0 Helpful

Stolen Iphone on delivery

I have ordered an upgrade from EE.I was not informed by ee or the courier company that the phone had beendispatched.I missed the first delivery without realising that I had missed it.I then received a text an hour before the second attempt at deliver...

Want my phone

I have just got a contact it’s taken the money £70 upfront then said after I don’t fit criteria Iv checked my bank and it’s defenatly been taken ?? what is going on ??

Switching from BT to EE

i recently switched from BT to EE and was told it would be next day delivery, however, after two days I have received no confirmation from EE or received my new phone. BT have sent me an email with my PAC number and confirmed I am switching on there ...

Jonesy13 by Investigator
  • 626 Views
  • 11 replies
  • 4 Helpful

IPhone 14 Pro max 256gb On the Track

Hi, I have recived a sms fom EE sating my order is on the track, but when i check the link and track my order it just shows order confirmed, devlivery date: AWAITING CONFIRMATION. Please can EE tell are you expecting the ordr to dispacthe or it has d...

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Iphone14

hello, I have an order for iphone 14 pro max 256.g. black color from October 20, what's going on, I already received a message, to return the phone. the old one. I haven't received anything,  Hi from EE. Thanks for your recent order. You will receive...

Dispatch

Hi I’m just wondering I got a email saying successful order ref and just wondering when will I get the tracking and if I have been accepted

LoudDog by Investigator
  • 450 Views
  • 6 replies
  • 2 Helpful

disappointed

I placed and had confirmation of an order on the 4/11/22    Arranged that it was delivered to an EE store .  Was told the order would be there by the 6th possibly 7th. Email confirmation that order was on it's way.  link to online tracking.Given it w...

Blkay by Investigator
  • 393 Views
  • 5 replies
  • 0 Helpful

iPhone 14 Pro Max in GOLD

EE website says expected to dispatch in 21 days, but when I ordered it on phone they told me 14 ordered the iPhone 14 pro max in gold in 128gb had no confirmation since I ordered of what’s happening?

courtgx98 by Investigator
  • 755 Views
  • 11 replies
  • 2 Helpful