Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 52138 Views
  • 117 replies
  • 15 Helpful

Order not showing any tracking

HelloI had to early upgrade my phone, as my old phone died. There is no update since ordering early Monday and paying almost £90 for early upgrade. I cant ring EE to find out what is going on as I have no phone. Ive checked the order tracker multiple...

goodjuju by Explorer
  • 479 Views
  • 7 replies
  • 0 Helpful

New line

Hi I recently added another handset to my account but am still awaiting any delivery confirmation. I did tell the lady I needed it by the 25th but I've had to delivery update and usually have to pick a time for delivery? Thanks 

Vic89 by Visitor
  • 259 Views
  • 1 replies
  • 0 Helpful

Resolved! Apple Watch order

I placed an order over a month ago for an Apple Watch Apple Watch Series 7 45mm Blue Aluminium and it’s says on the order tracking ‘Awaiting Confirmation’ . I have had several emails saying it’s coming soon. Anyone have an update on when these will b...

Swiss938 by Investigator
  • 368 Views
  • 2 replies
  • 0 Helpful

Order

Hi, very good afternoon, I bought a mobile phone online on the EE website this on August 13th and there was no cell phone signal at all Samsung galaxy z flip 4 256GB blue

Phone

Hey guys , happy to be here and can’t wait to receive my orders

Bigt247 by Visitor
  • 253 Views
  • 1 replies
  • 0 Helpful

Nreal Air glasses

Have ordered 25.5. and not heard since - what is going on?

drhex by Investigator
  • 449 Views
  • 6 replies
  • 4 Helpful

Number

What does it ask me to add a number when I don't have one 

ordered a phone no delivery updates

hii made an order a couple days ago, had no update since. also to be able to speak to anyone it wants me to phone, but i dont have a phone at the moment the whole reason i ordered one. so many things. i see it always wants me to update my address but...

vickvid by Visitor
  • 306 Views
  • 1 replies
  • 1 Helpful

Hi

If i don’t receive My order, why you don’t send me back My money ?

Adina191 by Investigator
  • 525 Views
  • 18 replies
  • 2 Helpful

Samsung Care +

I pre ordered the Samsung Z Fold 4 on launch day. Does anyone know if we recieve a free year of Samsung Care + or not? I've read some conflicting articles. 

Garff1e by Established Contributor
  • 618 Views
  • 1 replies
  • 1 Helpful