Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

Still waiting on order

I too have an iPhone 13 ordered and have waited since Monday and really need this by Saturday as I go away for a week. It’s meant to be coming into the shop rather than delivered to my house so is there no sign of it yet? Please update me……Thankyou….

Order number issues

I ordered an iPhone 13 mini, 128GB on Tuesday.I've not received any further email communication regarding the order, and when I go to track it online I see: "Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on th...

Samsung fold 3

I ordered a black Samsung fold 3 as an upgrade yesterday, haven’t been given a tracking number yet just an order number. Wanted to check if it’s in stock and how long till it will be dispatched

Samm101 by Explorer
  • 659 Views
  • 5 replies
  • 0 Helpful

Free oppo smart watch

I bought a oppo find X5 with free smart watch ,I claimed the smart watch and sent them my IMEI number as requested and that was 3 weeks ago and I still have not received my watch or email saying it's been despatched,what can i do

Smiler79 by Contributor
  • 644 Views
  • 11 replies
  • 0 Helpful

New phone

Hi I’ve ordered a new phone earlier on today and I’ve just realised it’s the gold 13 pro. Is it possible to have the green one please. 

Apple Watch SE

I’m unable to click and order an Apple Watch SE. Is there a reason for this… eg out of stock, unavailable please??

IZNS2022 by Investigator
  • 316 Views
  • 4 replies
  • 3 Helpful

Phone Upgrade

I’m trying to upgrade my phone (which is overdue an upgrade) but it’s saying ‘there are no plans available’  what do I do in this case? Thank you 

Order status stating delivered but not received

Was informed by courier DPD my new sim would be delivered on Friday 19th. Stated as being delivered but the sim has not been received by myself. Tried getting in contact with DPD but no luck as they state need to get in contact with the sender. No lu...

DSanto by Explorer
  • 299 Views
  • 3 replies
  • 0 Helpful