Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
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  • 15 Helpful

Return

How do I return a phone my son doesn’t like the upgrade he picked

New device

I have ordered a new device on 1st September. order number xkoxxxxxxxxx. I have had no notification as to when my new device will be delivered. please advise delivery date. regards Gary [Mod edit: Please do not post order numbers on the public board....

Resolved! I ordered new sim contact

I ordered new sim contact 12 months contact unfortunately I don’t want it.Can you please cancel it.

Order

Hi, I put through an order on the phone earlier on and have not received email confirmation?

Resolved! Claim I haven’t made

Hello I’ve got an email that says I made a claim for a replacement of a new phone I have not given permission or concern to can you please block this claim 

Order

I place a order for iPhone 11 15gb 32 a month but only a sim has arrived any ideas

Aimct1 by Visitor
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  • 1 replies
  • 0 Helpful

Samsung galaxy z fold 4 preorders

Hi alldo anyone know if we sending out preorders early like samsung.com are. They sending out preorders 5 days early on 21st September