Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55577 Views
  • 118 replies
  • 15 Helpful

Resolved! Not recieved my order

Hi I purchased a Samsung tab s8 5g on the 29th September but not heard anything since. Do you know if there's a backlog of orders or limited stock etc? Thanks

Jacko86 by Investigator
  • 401 Views
  • 5 replies
  • 3 Helpful

Some truth from EE please!

So I upgraded to the iPhone 14 pro max on 16/09, and before anyone says anything I appreciate there are a Welles worth of pre orders before me!My issue is after being lied to on 4 separate occasions by the digital care team I managed to speak to some...

EwanT by Established Contributor
  • 439 Views
  • 5 replies
  • 1 Helpful

Still awaiting order number

Hi, So I put an order through for a new upgrade on my handset this was on the 21/09 I received an email at the time saying the order has been received but I didn't have a 10-12 digit code to track my package it has now been a couple of weeks and I wa...

Phone delivery

I'm waiting for my new phone to arrive. I ordered it on the 3rd of October. How long will it take to be delivered?

Upgade

Ordered upgrade but not showing on my ee?

iPhone 14 pro max not delivered

Upgraded my iPhone to an iPhone 14 pro max on September 15th the expected delivery date was September 28th - 30th now the expected delivery date has gone. It now says awaiting confirmation? Tried to call EE and they aren’t being helpful at all 

EEUserxo by Visitor
  • 446 Views
  • 1 replies
  • 0 Helpful

Discount

Hi I have just placed an order and I was told I can add the discount code once I receive my phone

How do I find my order number?

I ordered an iPhone 11 last week and asked for it to be delivered tomorrow. I've had no communication since and have no order number to track it. How do I find order number. The contract started on 4th October but I've no phone yet? 

IPhone 14 Pro Max

I ordered my IPhone 14 Pro Max on the 12th September and the last email I received was the 19th September. I was told it would come the next day which it obviously did not and I have heard nothing since! I don't even have an order reference number so...

Alissa_W by Investigator
  • 656 Views
  • 6 replies
  • 1 Helpful