Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52056 Views
  • 117 replies
  • 15 Helpful

Order

Hi, very good afternoon, I bought a mobile phone online on the EE website this on August 13th and there was no cell phone signal at all Samsung galaxy z flip 4 256GB blue

Phone

Hey guys , happy to be here and can’t wait to receive my orders

Bigt247 by Visitor
  • 253 Views
  • 1 replies
  • 0 Helpful

Nreal Air glasses

Have ordered 25.5. and not heard since - what is going on?

drhex by Investigator
  • 441 Views
  • 6 replies
  • 4 Helpful

Number

What does it ask me to add a number when I don't have one 

ordered a phone no delivery updates

hii made an order a couple days ago, had no update since. also to be able to speak to anyone it wants me to phone, but i dont have a phone at the moment the whole reason i ordered one. so many things. i see it always wants me to update my address but...

vickvid by Visitor
  • 303 Views
  • 1 replies
  • 1 Helpful

Hi

If i don’t receive My order, why you don’t send me back My money ?

Adina191 by Investigator
  • 524 Views
  • 18 replies
  • 2 Helpful

Samsung Care +

I pre ordered the Samsung Z Fold 4 on launch day. Does anyone know if we recieve a free year of Samsung Care + or not? I've read some conflicting articles. 

Garff1e by Established Contributor
  • 618 Views
  • 1 replies
  • 1 Helpful

Resolved! Discount code

I recently upgraded my son's mobile phone but didn't have the Blue Light Card discount code number at the time. The person at EE said once I have the code, I should ring EE within 30 days and the 20% discount will then be applied. I now have the disc...

MAUDY1 by Visitor
  • 635 Views
  • 2 replies
  • 0 Helpful

Fold 4 Release, earlier than expected for others?

Hey all, does anyone know if EE is releasing their Fold 4s earlier than expected? I ordered mine a week ago and it still says I have to wait for the launch which is the 26th. Meanwhile my friend, who ordered hers just Saturday, a few days ago, was to...

Re upgrade

Hi a order an upgrade online on sat keep tracking but nothings showing up can you tell me what’s happening with it please xkoxxxxxxxxx  [Mod edit: Please do not post order numbers on the public board. Thanks!]