Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52092 Views
  • 117 replies
  • 15 Helpful

I want a update on my phone

I ordered a phone on Tuesday and I want a update to find out where it at and when I’m getting it as I’m in need of the phone  

New phone

Hello I try to order phone but is some problem I can't 

Order

I need to cancel the order I just placed please it’s the wrong item

Still waiting on order

I too have an iPhone 13 ordered and have waited since Monday and really need this by Saturday as I go away for a week. It’s meant to be coming into the shop rather than delivered to my house so is there no sign of it yet? Please update me……Thankyou….

Order number issues

I ordered an iPhone 13 mini, 128GB on Tuesday.I've not received any further email communication regarding the order, and when I go to track it online I see: "Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on th...

Samsung fold 3

I ordered a black Samsung fold 3 as an upgrade yesterday, haven’t been given a tracking number yet just an order number. Wanted to check if it’s in stock and how long till it will be dispatched

Samm101 by Explorer
  • 659 Views
  • 5 replies
  • 0 Helpful

Free oppo smart watch

I bought a oppo find X5 with free smart watch ,I claimed the smart watch and sent them my IMEI number as requested and that was 3 weeks ago and I still have not received my watch or email saying it's been despatched,what can i do

Smiler79 by Contributor
  • 643 Views
  • 11 replies
  • 0 Helpful

New phone

Hi I’ve ordered a new phone earlier on today and I’ve just realised it’s the gold 13 pro. Is it possible to have the green one please.