Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 69590 Views
  • 120 replies
  • 15 Helpful

Resolved! Upgraded phone

Hi There, On the 17th I upgraded to the Oppo N2 Flip which releases tomorrow, the new plan hasn't been added to my account and I have no updates if it's being delivered this week.I have also recieved a message that if I don't send my previous phone b...

Mobile stuck in queue

Hi,I ordered an iPhone 14, I have been phoned by EE to say my order is 'stuck in a queue and they don't know how to push it through'.  It is meant to be delivered tomorrow.  I have not received a delivery tracking number or any other communication.Is...

Naz543 by Visitor
  • 507 Views
  • 1 replies
  • 0 Helpful

Resolved! AirPods

If I don’t have a contacted phone with EE, can I still buy airpods on finance?

Ipad

Can anyone help with why I got confirmation of 2 ipads but only recieved 1 so far? 

Beckie6 by Explorer
  • 472 Views
  • 3 replies
  • 2 Helpful

PS5 add-on won’t process

Trying to buy a PS5 via add on but the website won’t process the order and 150 advise that without an order number they can’t help. Is there anything I can do?I have a contract with EE all paid on time, am logged in to my account and the page says th...

Payment error, did ee cancel my order?

I have ordered an EE product (pay as you go mobile) on 23 February 2023, on my online banking app it was pending to be taken out for 4 days straight. Until today it wasn’t evidently seen on my banking app, ee hasn’t taken out my money nor was it pend...

Haera97 by Investigator
  • 552 Views
  • 3 replies
  • 1 Helpful

Resolved! Ps5

I’m trying to get a ps5 but it keeps saying add a account to my ee and I don’t know how to can someone please help 

Resolved! No order details and no way to check.

I have tried the tracking but get "Sorry, we can't show your order details right now."I have also tried calling customer service but because I am a new pay monthly customer, I do not have a phone number yet so can't get any further than that.I ordere...

Resolved! Iphone 14 Pro

I ordered an Iphone 14 Pro on 18th November 2022 and still waiting the delivery or, at least, an estimated delivery date.I´ve tried to track it at "track your order" section but it shows the following messageCould you please help me?

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