If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
Hi,I ordered a phone to be delivered to a store and my tracking page updated today to 'order dispatched', I haven't received an email or text about it and was just wondering what's happening/if calling EE or the store would be a good idea. I complete...
So I had a sim only deal with EE and now I have upgraded to get a phone, my phone hasn’t arrived yet my plan has finished and it’s changed over to the new plan, great news! Why has my plan changed to the new one even though I was advised my original ...
Hi Team, I have placed an order (xkoxxxxxxxxx) for a new SIM contract (24m) on the 19th of December. While I have the order and direct debit confirmation, I do not have a NEW SIM order delivery confirmation (I cannot use EE's Order Tracking service a...
I ordered a Nokia T 10 on Sunday and I know it's a very busy time of year but I would like some tracking info so I can plan my days better as I have got no one at home to receive my order I have used the tracker online but no info available
Hi any advice would be appreciated, ordered the new iPhone 14 on Friday on upgrade, and got text messages on Saturday Sunday and Monday from dpd that the parcel is out for delivery, funny thing is there's no flat number on the parcel but has my name ...
Hi, I have just upgraded online and received my order confirmation but have been asked to contact yourselves to confirm some details? I have tried to call but get no signal at work, is anyone available to help? ThanksKatie
I was wondering if anyone could advise. My old google pixel died, so I went on EE to see what my options were, and found I was ready for a free upgrade. I ordered a new Pixel, received a confirmation email, and hat was all that has happened, I cant t...
Hi order the white iPhone 14 pro max on the 17th November 2022. Is there any update on how long this will take to deliver. I wasn’t aware or informed by the EE representative that these where on pre order so I am not happy about that.
I placed an order on 22nd November for iPhone 14 Pro max was told 14 days for dispatch!! Raised a chat on 13th Dec as item still hadn't arrived and no up date to be told delivery on 20th Dec .. still nothing can some one please help as this is a Chri...
