Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51782 Views
  • 117 replies
  • 15 Helpful

Resolved! Discount code

I recently upgraded my son's mobile phone but didn't have the Blue Light Card discount code number at the time. The person at EE said once I have the code, I should ring EE within 30 days and the 20% discount will then be applied. I now have the disc...

MAUDY1 by Visitor
  • 632 Views
  • 2 replies
  • 0 Helpful

Fold 4 Release, earlier than expected for others?

Hey all, does anyone know if EE is releasing their Fold 4s earlier than expected? I ordered mine a week ago and it still says I have to wait for the launch which is the 26th. Meanwhile my friend, who ordered hers just Saturday, a few days ago, was to...

Re upgrade

Hi a order an upgrade online on sat keep tracking but nothings showing up can you tell me what’s happening with it please xkoxxxxxxxxx  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Add on

i’ve added on two separate add-ons where could I possibly check to see when the delivery will arrive. 

Tony0708 by Visitor
  • 255 Views
  • 1 replies
  • 1 Helpful

Hi

Hi, I ordered a phone and I’m just wondering how long until I get it 

Resolved! Sim only

I ordered a pay monthly sim on line 4 days ago. Not even been despatch. Has anyone else had to wait long for theirs?

Resolved! Phone covers

Hi I bought new phone cover online from EE  stupidly bought iPhone 11 instead of 13 now not sure how to send back as no returns form in bag or any for for that matter and to go the the shop you have to make an appointment!! So basically just wanting ...

Don5766 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful