Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58817 Views
  • 122 replies
  • 15 Helpful

Order over the phone.

Hello, I recently upgraded my plan over the phone and ordered the iPhone 14 Pro in Black on a 2 year contract but never received a confirmation email or text so I haven't got an order number. I paid a £30 deposit over the phone and signed the online ...

Delivery

Hi, I ordered the iPhone 14 pro max 256gb on 18/11/22. When will I receive it? Because I’m trading my old phone in and the deal on that expires on 02/12/22 and I don’t want to be without a phone after that date if my new one doesn’t arrive before the...

A3murphy by Valued Contributor
  • 384 Views
  • 2 replies
  • 0 Helpful

iPhone 14 pro max gray

Ordered 2 weeks ago still got no tracking info or email confirmation 

Reece325 by Contributor
  • 965 Views
  • 21 replies
  • 0 Helpful

Sign up.

How do I access to apply for a contact 

order

hello,i made an order over the phone yesterday and im told DPD will deliver today but im worried they will message my number with tracking when im phoneless until the new one arrives. Also i havent recieved a conformation email either April

New iPhone

How long are people waiting on there new iPhone was told 12 days and that has been n gone 

Keith94 by Visitor
  • 407 Views
  • 5 replies
  • 0 Helpful

Upgrade

Hi guys, my phone is due to upgrade from the 29th Nov.Its saying i can upgrade now with no charge.When i check phones available to me, its showing a price per month but then that price jumps up per month when i go to purchase it?Anynone offer any adv...

Kazzi by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful

Successful prder email

I placed an order yesterday for a new pay monthly phone I had an email saying successful order but I've had nothing since does this mean I've been accepted 100 and will get my new phone or not ? 

Lillady by Investigator
  • 1032 Views
  • 9 replies
  • 1 Helpful

iPhone 14 pro max update 128gb

Hi I just ordered my iphone14 pro max like couple a days ago and updates when I could receive it the latest.  Thank You

A recent order

HiOn Friday evening I ordered an Apple Watch and had an email confirming my order and that I need to await a text from DPD letting me know when it will be delivered. I have not heard anything since. Is that normal because it’s the weekend or does tha...