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Psvr2

dave334
Investigator
Investigator

‎08-06-2023 01:19 PM

Good afternoon 

iv’e purchased a PSVR through EE 17th may 

upon use the right hand side screen flickers and goes blank . Ive contact Sony and they said I have to contact EE. 
I had already Contacted EE , EE said I have to speak to Sony, some how I’ve been fobbed off by both parties. 

I would like this head set exchanging with a functional unit .

 

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎08-06-2023 01:31 PM

@dave334   You need to speak with customer services about this.  Do inform them that you did contact Sony and what they said 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
dave334
Investigator
Investigator
In response to Chris_B

‎08-06-2023 02:46 PM

I contacted customer services and they told me it’s out of its 30 period , so I would have to contact Sony 🤦🏼 

 

 

0 Helpful
Leanne_T
EE Community Support Team
In response to dave334

‎08-06-2023 02:59 PM

Hi @dave334 

Have you spoken to our mobile care team again since posting on the community? 

Leanne. 

0 Helpful
dave334
Investigator
Investigator
In response to Leanne_T

‎08-06-2023 03:03 PM

Hello Leanne

No i havent, do you have a direct number for them ? 

0 Helpful
Leanne_T
EE Community Support Team
In response to dave334

‎08-06-2023 03:29 PM

Hi @dave334 

You can call us on 150 and the team will be happy to help. 

Leanne.

0 Helpful