Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53810 Views
  • 117 replies
  • 15 Helpful

Order Cancelled?

I ordered an upgrade on Monday and am yet to receive any updates. I have received the trade in pack through the post, but no sign of the new phone.When I go to track the order I am unable to get any information; the upfront cost seems to have been re...

zoeyjoy by Visitor
  • 415 Views
  • 1 replies
  • 0 Helpful

Waiting for delivery

I have ordered a new phone expecting it to turn upon in a day but three days later it is not here.  As my current phone is broken I cannot receive texts so how can I know what is happening?  

trade reminder

Due to the fact that I get reminders to return my phone and I have not received a new one yet because I ordered the iPhone 14 PRO MAX and it is on the preorder, I am forced by you to send you a return package if I get a new device then I will send my...

Zeggy by Explorer
  • 344 Views
  • 2 replies
  • 1 Helpful

Where is my order

Hi, I placed an order on Tuesday and was informed it was next day delivery and I am yet to receive the order. Please can you help track the order. many thanks  

Phone contract cancelled?

So I placed a order for the IPhone 14 pro max on the 21st of September.I payed the £30 upfront cost and waited for the phone, I check in to see when I would get my phone and was told very soon but they couldn’t find my account or anything to do with ...

Order Processing and Delivery

Over a week ago I upgraded my phone to a new model and a new contractWhen I track my order I see that  delivery is still 'awaiting confirmation' and that the phone is now on 'back-order confirmed' I assume this mean the phone I ordered was not in sto...

Paul110 by Investigator
  • 594 Views
  • 3 replies
  • 1 Helpful

Resolved! Missing part of ps5 order

Hello  My partner has opened the ps5 I got him and has found the screw for the base is missing .  Can I be adviced who I contact regards this missing item .

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Early upgrade

Hello, i’ve decided to upgrade early to iphone14pro max however, i havent recieved any emails confirming this but miney has been took out of my account? 

I phone 14

Literally my I phone 14 pro max has been stuck on dispatch expected in 24 hours for like nearly 2 days now does anyone else have this problem. 

JoshChown by Investigator
  • 359 Views
  • 4 replies
  • 0 Helpful

My bill

I paid my bill on 29 September, but now I'm out of service I Don'thave Internet also I can't ring and send massage. Please connect me.

Dz7575 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful