Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 53781 Views
  • 117 replies
  • 15 Helpful

Resolved! Missing part of ps5 order

Hello  My partner has opened the ps5 I got him and has found the screw for the base is missing .  Can I be adviced who I contact regards this missing item .

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Early upgrade

Hello, i’ve decided to upgrade early to iphone14pro max however, i havent recieved any emails confirming this but miney has been took out of my account? 

I phone 14

Literally my I phone 14 pro max has been stuck on dispatch expected in 24 hours for like nearly 2 days now does anyone else have this problem. 

JoshChown by Investigator
  • 359 Views
  • 4 replies
  • 0 Helpful

My bill

I paid my bill on 29 September, but now I'm out of service I Don'thave Internet also I can't ring and send massage. Please connect me.

Dz7575 by Visitor
  • 256 Views
  • 1 replies
  • 0 Helpful

Trade in

Hi, I got a trade in deal when I pre ordered my IPhone 14 pro max. It’s now been 7 working days since I last contacted and I’ve still not received my trade in bag to send off my old phone, who should I contact to get the trade In bag as it said I hav...

Maxine28 by Visitor
  • 300 Views
  • 1 replies
  • 0 Helpful

EE delivery issues

Recently upgraded with EE and they sent out my new phone over a week and either EE or DPD to include the house number on the address sticker. Now the DPD tracker says the phone is on it's way back to EE, but I've had absolutely no updates from DPD or...

Alupton15 by Investigator
  • 566 Views
  • 6 replies
  • 5 Helpful

iPhone 14 Pro Max DELAYED

If you’re expecting an IPhone 14 Pro Max this is the latest from an advisor at 12:20 16th sept.They have informed me that the 14 Pro Max in particular has been delayed with next to none of this mode being delivered today- they will be delivered withi...

Crazyig by Investigator
  • 4034 Views
  • 12 replies
  • 6 Helpful

Order

I have ordered a phone and spoke to customer service and had the email it’s on its way for next day delivery tomorrow but heard nothing else re time etc ? 

Kim562 by Contributor
  • 325 Views
  • 3 replies
  • 1 Helpful

Phone delivery

Waiting for delivery order xkoxxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

Gamble1 by Visitor
  • 264 Views
  • 1 replies
  • 0 Helpful