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Anabela1970
Explorer

‎28-06-2023 04:43 PM - edited ‎28-06-2023 04:44 PM

I am very disappointed with EE, I did the upgrade on Sunday and the person who helped me said that I would receive it the next day, today is Wednesday and I have not received anything. How do I withdraw from the contract? I want to move to another network since I even pay less.

 

0 Helpful
3 REPLIES 3
Katie_B
EE Community Support Team

‎28-06-2023 05:44 PM

Hello @Anabela1970. 

Welcome to the community. 

I am sorry to hear this and I would love to see if I could look into this for you. 

If you are happy for me to do this would you please provide me with what you upgraded to and also the colour and memory size?

Should you wish to cancel this, please give us a call on 150. 

Katie

Anabela1970
Explorer
In response to Katie_B

‎28-06-2023 07:53 PM

Hi Katie how can i get in touch with you?

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Anabela1970

‎29-06-2023 08:21 AM

Hi @Anabela1970,

If you reply here with the model of phone you ordered, we can check stock availability and the estimated dispatch times for you.

Thanks

James