EE I upgrading my mob

[Sammy01]

I order iPhone 14 on a upgrade didn’t receive email of it. Did after midnight how come I did go thought you took money out off my bank account 

[Chris_B]

@Sammy01  Do you have any email confirmation now ?  Have you checked your spam folder? 

[Sammy01]

Hi there no email in spam from EE and plus I pay £20 pound off the bill too not being remove from my bill. 

[Christopher_G]

Hi @Sammy01 

You should get some confirmation this morning. If you don't, have a chat with our Mobile Care team who'll be able to check it manually and discuss your bill with you.

Chris

[Sammy01]

Hi how come haven’t received email about my ungraded  did this at 12.10 last night just it when out my bank 

[Christopher_G · Accepted solution]

Hi @Sammy01 

I'm not sure why you haven't received an email. If you speak to our Mobile Care team, they'll be able to check the order for you.

Chris

[Sammy01]

I upgrade the other night didn’t receive email that a bit sort. I think website crash wounded if going to get my money back. I pay upgrade fee and upfront payment too 

[Sammy01]

I pay upgrade fee and upfront fee the website crash will I get my money back. Because it still pending in the bank some say it be 2 to 3 days is that right. 

[Christopher_G]

Hi @Sammy01 

Have you spoken to our Mobile Care team about this? They'll be able to check this for you.

Chris