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Re: Upgraded phone return

SarahLou14
Investigator
Investigator

‎09-06-2023 02:23 PM

How long does it take before I can order a new one?
Recently returned a new phone as didn't get on with it, EE has received this but how long is it until I can order a new one?

Sorry for jumping on your post Ray 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎09-06-2023 02:34 PM

Hi @SarahLou14 

Thanks for coming here. 

Was this an upgrade? 

Leanne.

0 Helpful
SarahLou14
Investigator
Investigator
In response to Leanne_T

‎10-06-2023 01:03 AM

I have moved to we from another provider so a new contract  and phone

Thanks 

Sarah 

0 Helpful
Katie_B
EE Community Support Team
In response to SarahLou14

‎10-06-2023 07:53 AM

Hi @SarahLou14. 

Once the phone has been received and scanned back into the warehouse you should be good to go on reordering. 

Katie 🙂

0 Helpful
SarahLou14
Investigator
Investigator
In response to Katie_B

‎10-06-2023 12:55 PM

Thank you
How can I find out if it's been received in the warehouse?
I have the tracking number which has said it's been received at the warehouse but that's it lol

 

Thanks

Sarah

0 Helpful
Katie_B
EE Community Support Team
In response to SarahLou14

‎10-06-2023 01:12 PM

Our customer care team will be able to confirm for you @SarahLou14. 

Katie