Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52563 Views
  • 117 replies
  • 15 Helpful

New device

I ordered a s22 ultra last night just wondering if its been dispatched 

No delivery

Ordered a phone  and still haven't received the item.Spoke to someone from DPD and they are asking for an IMEI number to raise a claim because it got scanned at sorting office but after there is nothing to be found. But I received a tex saying that t...

Gigi77 by Visitor
  • 349 Views
  • 1 replies
  • 0 Helpful

EE order troubles

Hello,I upgraded my iPhone last week to an iPhone 13. I've never had so many issues with receiving the phone. DPD turned up an hour earlier than their allotted slot last Weds so I missed the delivery (I have proof they delivered early thanks to my Ri...

Kezzae155 by Investigator
  • 382 Views
  • 3 replies
  • 1 Helpful

I've ordered a Samsung s22 plus green and no conformation email.

My partner and I have both placed orders for the Samsung s22 plus today with the same lady on the phone but he's received a conformation email and I haven't. Supposed to be getting the phone tomorrow and I've rung back to check and they have said the...

Shay990 by Visitor
  • 514 Views
  • 2 replies
  • 0 Helpful

SIM only

Hi can you confirm my SIM has been sent out I'm new customer 

manze by Visitor
  • 276 Views
  • 3 replies
  • 0 Helpful

Resolved! Reno 8 5g

Hi All,Just received new Reno 8 5g this afternoon as upgrade. The advert indicated that there is an offer when ordered - free oppo earphones and a fitness band but this hasn't been delivered? Do I have to apply or are these sent separately? Many Than...

Bad customer service

So I had 3 sim only deals which I upgraded to contract on 23rd August 2022, the upgrade took hours because of computer issues. I was told I would receive the new phones on next day delivery which sounded great. I received an email from DPD with a del...