Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52140 Views
  • 117 replies
  • 15 Helpful

Upgrade

Yesterday I upgraded online in the live chat via the app with an EE representative. I paid the upfront fee and was told the handset would arrive today. I have no tracking number and I gave my sister my current phone so cant access the app now. Has th...

kelz_21 by Explorer
  • 303 Views
  • 4 replies
  • 2 Helpful

Placed order 24th Aug

Hi, I placed and order for an accessory on 24th, received confirmation straight away but still no deliverySaid in stock when ordering 

JenJen88 by Visitor
  • 241 Views
  • 1 replies
  • 1 Helpful

Resolved! I can not track or check my order

If my newly signed up for 125gb EE sim turns up I might takeout Z fold 4 contract if can get 20% extra off. I can not track or check my order because I can not log into My EE app and I haven't had an other emails since my order confirmation email whi...

Order still processing

I placed an order online on 30th august which said dispatched within 1 day (Apple iPhone 13 Pro Max Green 256GB) however I got my email and order number starting with XKO and still says processing and deposit is still pending on my bank. Are they run...

Abaker15 by Visitor
  • 299 Views
  • 1 replies
  • 0 Helpful

New

Hi I need help iv just had a message of ee saying that to get in touch about a new connection thats been cancelled what does this mean 

Morgan43 by Investigator
  • 452 Views
  • 5 replies
  • 1 Helpful

Discount on upgrade

Hi, I am due to renew my contract today and I currently receive an £8 discount on my monthly charge, can you confirm that this discount will continue on any contract I take out today? many thanks 

Wrong sort code and account number

Read more (Highlight to read)Read more (Highlight to read)Hi my name is hajj I have purchased a sim contract today but I notice I gave the wrong sort code and account number  ********** hope to hear from you soon  yours faithfully  hajj  Hi my name i...

Hajj4444 by Explorer
  • 311 Views
  • 3 replies
  • 1 Helpful

want to discuss about order

i placed an order yesterday that was successfully approved but accidentely the email on which i received the order and tracking number written wrong i want to change that it only one alphabet wrong

chiemeka by Visitor
  • 330 Views
  • 1 replies
  • 1 Helpful