Orders

A place to ask questions about your orders from EE.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

van.png
Christopher_G by EE Community Support Team
  • 62493 Views
  • 120 replies
  • 15 Helpful

Order Tracking

Hi, so im having a little bit of an issue;I ordered the iPhone 14 128gb purple yesterday and was told i'd be getting it today since it was in stock, but i haven't received any updates and i'm not able to track my order either even though i ordered it...

Camcioso by Explorer
  • 410 Views
  • 3 replies
  • 0 Helpful

Order tracking

Hi! I ordered a Samsung phone on 16 Dec , I received the email confirmation with the tracking number and I can’t track it on the ee website…. And didn’t receive any email…. What is happening? Thanks!

Ok...I have a problem

Good evening/morning.  The following following is possibly best answered by EE employees. After placing an online order for a set of Apple Air Pods, rather than product delivery updates being sent to my wife's mobile number (taking into consideration...

Air Pod Max Blue

I ordered these 13 December and I have not received them yet I was told via the phone to EE that I would recieve them today or tomorrow but have had no update. Concerned I won't get them for Christmas even though it said 7 day dispatch. 

Tracking order

Hi I’ve ordered a iphone14 pro on the 14th of December, I’ve not received a tracking order nor have I been messaged when my order will arrive what to do?

Order tracking for store

Hi,I ordered a phone to be delivered to a store and my tracking page updated today to 'order dispatched', I haven't received an email or text about it and was just wondering what's happening/if calling EE or the store would be a good idea. I complete...

hallie03 by Visitor
  • 343 Views
  • 1 replies
  • 1 Helpful

Phone

So I had a sim only deal with EE and now I have upgraded to get a phone, my phone hasn’t arrived yet my plan has finished and it’s changed over to the new plan, great news! Why has my plan changed to the new one even though I was advised my original ...

Resolved! New monthly SIM order

Hi Team, I have placed an order (xkoxxxxxxxxx) for a new SIM contract (24m) on the 19th of December. While I have the order and direct debit confirmation, I do not have a NEW SIM order delivery confirmation (I cannot use EE's Order Tracking service a...

AdrianV by Explorer
  • 543 Views
  • 3 replies
  • 0 Helpful

Tracking tablet

I ordered a Nokia T 10 on Sunday and I know it's a very busy time of year but I would like some tracking info so I can plan my days better as I have got no one at home to receive my order I have used the tracker online but no info available