Upgrade

Dinkyferret · ‎13-06-2023

Hey

I've just upgraded my Samsung s20 ultra note to the Samsung s23 however I realise now that I wanted to upgrade to the s23 ultra, is there anyway to swap the devices? I received the phone today.

Northerner · ‎13-06-2023

Hi @Dinkyferret

You'll need to speak to EE CS on 150 and cancel your upgrade. Once you've returned the handset you can upgrade again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎13-06-2023

Hi @Dinkyferret

You'll need to speak to EE CS on 150 and cancel your upgrade. Once you've returned the handset you can upgrade again.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.