Problem

[cosminradu12]

hello, my name is Cosmin Ionut Radu, I've been a customer for about 4 years, I want to pray and understand somehow that you let me have at least one of the phones, namely this one **********8, so that I can use it. I've never had problems with payment, even when I bought 6 phones 3 months ago, I paid for 3 months, so please let me have the same and from next month I'm leaving because I have some problems and I can't pay this month , thank you very much . warm hugs

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Katie_B · Accepted solution]

Hi @cosminradu12. 

Welcome to the community. 

Just confirm you are a pay monthly customer with contract phones and you are unable to pay your bill this month?

If this is right, please dial 150 from your EE handset and speak with a member of our customer care team who will do all they can to help. 

Katie

[cosminradu12]

I can't form, it doesn't work, that's why I'm trying to give me
permission to use myself, and yes, you're right, I'll pay, but this
month I have nowhere to go

[cosminradu12]

I can't form, it doesn't work, that's why I'm trying to give me permission to use myself, and yes, you're right, I'll pay, but this month I have nowhere to go

[Katie_B]

Hi @cosminradu12. 

We have no account access here on the community so we are unable to access your details. 

What happens when you call 150?

Do you live near a local EE Store?

Katie

[cosminradu12]

it is not possible, the internet is not working, to call or send
messages, that's why I'm trying, please give me access

[Katie_B]

Hi @cosminradu12. 

Are you currently in the UK?

Do you believe your account has been suspended due to non payment?

Katie