Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52143 Views
  • 117 replies
  • 15 Helpful

Order

Hi, I put through an order on the phone earlier on and have not received email confirmation?

Resolved! Claim I haven’t made

Hello I’ve got an email that says I made a claim for a replacement of a new phone I have not given permission or concern to can you please block this claim 

Order

I place a order for iPhone 11 15gb 32 a month but only a sim has arrived any ideas

Aimct1 by Visitor
  • 251 Views
  • 1 replies
  • 0 Helpful

Samsung galaxy z fold 4 preorders

Hi alldo anyone know if we sending out preorders early like samsung.com are. They sending out preorders 5 days early on 21st September  

Resolved! Link to Account

Hello I don’t have an ee device yet not broadband so other option would be to join the community which I did but keeps telling me that so I’m stuck and can make a purchase 

Manny2287 by Investigator
  • 397 Views
  • 1 replies
  • 3 Helpful

Resolved! Upgrade Anytime

My phone was dropped a week ago and cracked the bottom of the screen. If I use upgrade Anytime what's the cost likely to be for a new handset as the old is no longer perfect condition?

rgillon3 by Visitor
  • 496 Views
  • 2 replies
  • 2 Helpful