15-06-2023
10:31 AM
- last edited on
15-06-2023
01:34 PM
by
DanielPA
Hi I ordered from the phone no xxxxxxxxxxx originally an ipad but they delivered the wrong item. I send it back a week ago today. I kept being told its being delivered when I call and they don't hang up or they stop my call which is very unprofessional act towards a customer I have now been thinking of leaving ee the way I'm being treated. I would like to know if im likely to get this phone as I fed up of being told it will be first thing in the morning, then when I phone by 4pm then I all back when they answer by 8pm still no phone. I've been ringing this morning and they have disconnect my call straight away. I have the dpd app on my phone so I know they are lying as dpd have no parcels for me. Can you please get this sorted and let me know the tracking no
Thanks from a very annoyed customer service Christine xxx
[Mod edit: Please do not post personal information on the public board. Thanks!]
[Mod edit: Removed employee's surname.]
15-06-2023 02:54 PM
Hi @Dtagonlady68,
Welcome to the EE Community. 🙂
I'm sorry to hear your replacement order hasn't arrived yet.
How did you return the incorrect order? It may not be possible to send a replacement until this has been checked back in at our distribution centre.
James
15-06-2023 03:14 PM
that's my post office receipt of the proof of retun
15-06-2023 03:32 PM
Was it sent recorded delivery @Dtagonlady68?
James
15-06-2023 03:38 PM
15-06-2023 03:45 PM
Hi @Dtagonlady68,
Tracking that parcel it looks like it was delivered to a residential address.
Did you post more than one parcel on that day?
James
15-06-2023
06:22 PM
- last edited on
15-06-2023
06:24 PM
by
BelmaL
No I didn't that wa from the bar code they sent me
All that's on the receipt is
[mod edit: please do not post personal information on the public board. Thanks!]
Get BlueMail for Android
15-06-2023 06:32 PM
Hi @Dtagonlady68,
Were you sent a returns bag to send the device back in after calling customer care to say you received the wrong device?
James
15-06-2023 06:37 PM
15-06-2023 06:40 PM
What address were the emails sent from @Dtagonlady68
Did you call EE to place your order or did someone call you?
James