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Where is my order?

hjms
Explorer

I have ordered an Apple Watch as an additional line on my EE account. Everything went through, got my order confirmation, this was 3 days ago and I haven’t had a text or email about delivery from EE or DPD. EE are usually pretty quick and there was no indication that the item was out of stock. When I try to track my order, it says the information isn’t available. How can I find out where my order is and why it hasn’t been dispatched? 

 

Thanks!

11 REPLIES 11
Albertino118
Investigator
Investigator

I've got the same problem 

Leanne_T
EE Community Support Team

Morning @hjms @Albertino118

Thanks for coming here. 

Which model size and colour have you ordered? 

Leanne 🙂

Hi Leanne,

Thank you for replying! I ordered the Apple Watch SE 2022 40mm 32GB Starlight model. 

Malcwellor
Visitor

I'm the same ordered a phone was told it would be here before Xmas then was told it wasn't I've had no tracking no etc ee has gone down hill 

ysharp
Visitor

I also ordered nearly a week ago with no updates and says ordered can’t be tracked. Same model watch 

James_B
EE Community Manager
EE Community Manager

Hi @hjms,

The current dispatch guidance for that model is 14 days. You'll receive a text with tracking details as soon as it's on the way.

James

James_B
EE Community Manager
EE Community Manager

Hi @Malcwellor,

Welcome to the EE Community. 🙂

Which phone did you order and when?

James

I have also orders the same watch and not received any tracking information or updates I’m unsure if it’s gone through okay or not ? 

James_B
EE Community Manager
EE Community Manager

Hi @AmyLilly0402,

Welcome to the EE Community. 🙂

Which watch did you order and when?

James