Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52638 Views
  • 117 replies
  • 15 Helpful

Amendment to upgrade

Hello, I upgraded my contract yesterday to an iPhone 14 Pro Max - 128 GB - Gold however I would like to amend the upgrade please to iPhone 14 (can I know options of this)  Many thanks in advance 

Fashmore by Explorer
  • 315 Views
  • 2 replies
  • 2 Helpful

iPhone 14 pre order delivered without updates

To anyone who preordered the new iPhone and hasn’t received any updates or DPD notifications; I hadn’t received any updates, emails, or texts either since I received an order confirmation, but my order was just delivered. So keep an eye out!

Jackajl by Investigator
  • 896 Views
  • 10 replies
  • 5 Helpful

Ordering The iPhone 14 Pro Max

I am currently on a sim only plan, I want to get 2 iPhone 14 Pro Max's. If I upgrade my sim only to this, when will I get charged the upfront cost? Also, when will I get charged the upfront cost for the additional line? I don't want to be charged the...

Jack278 by Explorer
  • 405 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro order for store delivery

Hi, I pre-ordered the iPhone 14 pro and requested for it to be delivered to the store and got confirmation yesterday that DPD had my order.However, I have not heard anything from DPD via text or email(including spam folders) and whenever I try to get...

Ceige by Explorer
  • 434 Views
  • 2 replies
  • 0 Helpful

Pre order I phone 14

Hey I preordered the IPhone 14 pro max 128gb in silver I have tracking number but nothing has changed for like 4 days can someone help. 

JoshChown by Investigator
  • 334 Views
  • 1 replies
  • 0 Helpful

Delivery no update

Hello,Just wanted to ask about. Have any of you pre order Iphone 14 pro max last week friday 09/09? I haven’t got any update about my order. Called yesterday they said my phone will deliver today but I still haven’t got message or email. Does anyone ...

Order Status

Is there any way I could get an update about my order? I just received an order number stating the my order is successful but when I tried to track it , it says that they can't provide further details. How can i get my order number?  Also just wanna,...

jddiasnes by Contributor
  • 758 Views
  • 8 replies
  • 0 Helpful