Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62524 Views
  • 120 replies
  • 15 Helpful

Resolved! Iphone 14 pro max still waiting

Ordered the new iPhone 14 Pro max in spaceblack 128gb on 29th of October and was told delivery will be within 28 days still haven't had a email off dpd and the only updates im getting on the ee tracker is its coming soon and mu orders on track, so fr...

No order delivered 2 weeks

Hi added some new beats to my plan on 11th December and still no update on my delivery. How do I go about finding out  what the issue is and how to cancel as I may as well purchase from somewhere else based on the wait currently 

J-lo by Contributor
  • 425 Views
  • 3 replies
  • 0 Helpful

Order

Hi I am Ziaul Haque Jubel. I ordered a apple iPhone 14 pro and watch se22 last Friday. When I track my order It shows dispatched so can you tell me when I collect my products.

Ziaul1 by Visitor
  • 381 Views
  • 2 replies
  • 1 Helpful

No email after live chat order

I placed an order last night via live chat for a new device as joining from BT but haven’t received a conformation email only thing i have is the screen share email that says status confirmed,when rang last night to get email was being transferred to...

Dlgs87 by Investigator
  • 874 Views
  • 13 replies
  • 0 Helpful

Delivery

Placed an order on Tuesday and was told it would be delivered to the local store on Wednesday. Have had an email to say it’s “on the way” from EE but nothing else. Has anyone else ordered for delivery to the store recently and have any idea of time f...

Phone Upgrade

Hi,I placed an order for an upgrade on call with one of the agents of EE. However, I have no confirmation email from them saying my order has been processed or anything. I did call their customer service regarding this and they said they send an emai...

Delivery

I ordered an iPhone 2 days ago they said delivery within a day I have had no email nothing just a text saying they will let e know when they have a tracking number but I haven’t had anything any help?

Hamzak87 by Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful