Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55624 Views
  • 118 replies
  • 15 Helpful

Upgrade

Upgraded yesterday, paid for it, have received conformation email, but have had no tracking details yet

iPhone 14 pro max

Hi ordered the iPhone 14 pro max 14th September and still no update to when I will receive it. Has anyone ordered there’s and received it yet??

Jones000 by Visitor
  • 547 Views
  • 3 replies
  • 1 Helpful

Deposit

I had an order cancelled by EE on September 16th and I'm still waiting for my £50 deposit back, will I actually get this back or have I paid for the privilege of a great customer service? Funny enough when paying the deposit the money went straight o...

Order update

Ordered the deep purple iPhone 14 pro max 256gb on the 20th of September and still haven’t received any updates 

Nb280494 by Valued Contributor
  • 345 Views
  • 1 replies
  • 0 Helpful

Employee discount

Tried upgrading my simo to a handset but the employee 30% off code won’t work. Any help? Also doesn’t even give a discount without the code which it should as an additional line. 

Username5025 by Established Contributor
  • 926 Views
  • 7 replies
  • 0 Helpful

Delivery update

I ordered a new phone yesterday but haven’t had a dpd tracking number or message 

Wiz1990 by Visitor
  • 272 Views
  • 1 replies
  • 1 Helpful

Order

I placed an order 08/10 for an IPhone 14 Plus 256Gb Starlight, I paid upfront for my early upgrade and was issued an email with order number. When I placed my order it said item usually dispensed within 1 day of ordering. I have tried multiple times ...

utn786 by Contributor
  • 370 Views
  • 5 replies
  • 0 Helpful

Does Anyone work on Support?

Nearly two hours waiting and then cut off, message is closed ! Is this normal I dont have time for this 

Kim1969 by Investigator
  • 1109 Views
  • 28 replies
  • 7 Helpful

Old orders

Hi I want to know how I can trace my old orders 

Kel53 by Visitor
  • 268 Views
  • 1 replies
  • 2 Helpful