Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 51725 Views
  • 117 replies
  • 15 Helpful

Ee

I sent ee £20 twice for a upfront phone cost which I am no longer getting but when do I get my £40 back ?

Ear buds

I have just received my pro 5 watch but wad told I would also get ear buds free with it, just they never came with the watch?

Louissss by Explorer
  • 338 Views
  • 2 replies
  • 0 Helpful

Sorry, we can't show your order details right now" When Tracking

Hi Samsung s22 ultra 128gb phantom black.  After a day of not updating,  the wesite still showed my upgrade was available so I ordered it again.  And its still not showing me updates.  I ordered my wife's phone at the same time and we already have a ...

Resolved! Pre ordered Flip 4

Hi all.  I ordered the Flip 4 on 14th August and was informed I'd receive the item on the release date, which is today.  I have received nothing since my confirmation email on the 14th August.  I have not received any details of delivery either Any g...

Georgeboy by Investigator
  • 734 Views
  • 5 replies
  • 2 Helpful

Where is my order??!!

I ordered a iPhone 11 as an up grade on the 24th Aug 22 as it said it would be delivered in 24hrs. This was great as I need the phone by the weekend due to my old phone failing due to age.Today is the 26th Aug 22 and I am still awaiting a delivery no...

Bibley7 by Visitor
  • 369 Views
  • 1 replies
  • 0 Helpful

Why does the same phone cost me more when upgrading?

What am i doing wrong? I would like to upgrade my phone and was looking on the EE website not logged into my 'My EE' account. I found the phone i wanted with the perfect price for me. When I logged in to upgrade the costing off all the plans for the ...

877 by Visitor
  • 566 Views
  • 1 replies
  • 1 Helpful

Upgrade early

Hi, I have upgraded through My EE, selected the device I want to upgrade to and proceeded to pay the upfront cost. I have then recieved an email from EE saying "Thanks for your order (Order number). We are getting your upgrade ready and it will be on...

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Jhaynes7 by Investigator
  • 486 Views
  • 8 replies
  • 0 Helpful

Order tracking

Placed and order for the gear pro. Hopefully it arrives on the release date. Disappointing that the order tracker is unresponsive for days now. 

echorap1 by Explorer
  • 505 Views
  • 3 replies
  • 0 Helpful

Samsung watch 5

Hi I pre ordered the watch 5 and its due to be released tomorrow (26th Aug) and I haven't had any updates on this at all since my confirmation email does anyone know when I will receive the watch Thanks 

ISHELLI by Investigator
  • 1287 Views
  • 25 replies
  • 3 Helpful