Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54924 Views
  • 118 replies
  • 15 Helpful

New upgrade

I ordered a new upgrade thy took 30 pounds upfront and no confirmation email will I receive new phone 

Help

Help  with an order

Additional Line

Afternoon, I have just joined as an EE customer, and my intention was to slowly transfer all of my families mobiles from Vodafone over to EE. I have a sim only unlimited plan at the moment and went to add an additional line as my sons contract with V...

Posmcew by Explorer
  • 625 Views
  • 5 replies
  • 5 Helpful

New

I’ve have upgraded my phone to the new iPhone 14 pro max having to wait around 28 days for delivery, I’m wanting to recycle my iPhone 12 Pro Max is there a time limit on when you have to send the old phone if I apply now? 

Kirsty54 by Investigator
  • 338 Views
  • 1 replies
  • 1 Helpful

Expected delivery date awaiting confirmation

My tracking order number is xxxxxxxxxx I ordered the new IPhone 14 Pro Max 256GB Deep Purple. It keeps on saying awaiting confirmation.. is there a way I can get an exact date. [Mod edit: Please do not post order numbers on the public board. Thanks!]

Asif1962 by Investigator
  • 1235 Views
  • 10 replies
  • 0 Helpful

Returns Package Arriving Before iPhone?

Hi allAnyone had this before? The email saying they want the device returned by a certain date (and that they've sent the returns package) yet haven't yet dispatched the phone?Absolutely not going to be spending another hour and 20 minutes on hold to...

Wilderness2k by Established Contributor
  • 320 Views
  • 1 replies
  • 0 Helpful

Packaging

Hi has anyone been waiting for their trade in return packaging? Time is running out for me and seem to be getting passed on. 

Waiting to hear about order

Read moreBeen waiting for credit check Been waiting for credit check when I ring EE they say someone will get back me but nobody ever does