Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 60147 Views
  • 124 replies
  • 15 Helpful

Order

I waiting 2 weeks for order and îs not received yet...  

iPhone dispatch

So pretty sure when I ordered on 03/11/22 I was advised expected dispatch within 21 days. 28 days later still awaiting my iPhone order, 12 pro max in black 128gb if anybody cares to check and update me on how long I’m likely to be waiting. 

Order issue

I have done all the process for ordering the phone including upfront payment but status that showed confirmed now shows order cancelled and don't know the reason. Neither customer care connects nor the chat staff gives me relevant answer

Hi

Pls I order on a tv on the 30th November.I got a message my product is on it way but still not got a message if it has been delivered to the shop.the message didn’t even state when am get or even the time I will get and is four days now since I order...

Resolved! Iphone 14 pro max 1TB

Hi. My order is in stock as seen on the EE website but it has not been desptached yet. Would anyone know what’s happening with my order? Thanks so much

sam2094 by Visitor
  • 444 Views
  • 1 replies
  • 2 Helpful

Resolved! Trade In & 30% off code

I was trying to upgrade from my sim only contract (after 24 months) to s22 ultra 24 months.I applied my trade in and 30% Friends and family discount I got. It worked. But I didnt purchase it on the day. I've now tried the same today and I'm getting a...

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Order

I placed an order earlier today and ive had an email saying ‘successful order’ does this mean all checks have been made and I’ll get an update when it’s sent out? Or could the order still be cancelled thanks guys

Sam1013 by Investigator
  • 1081 Views
  • 5 replies
  • 1 Helpful

Ordered delayed

Hi I have ordered an iphone 14promax space black 256gb on 5th November. So when I order it was 21days dispatch time. Then it went to 28days. Today I contacted their helpline as I didn got any further updates and they said it will take more 10-14days ...