Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56120 Views
  • 118 replies
  • 15 Helpful

Track My Order

Hi I place an order today for an iphone got a mail saying there will send delivery details but i when i tracked the order it says no information, will i justv wiat till i get a text Thanks  

Antt71 by Investigator
  • 411 Views
  • 4 replies
  • 2 Helpful

Resolved! Tracking status not available

Hello, I ordered a iPad 2021 64gb in space grey yesterday and received a order number however when I try to track it says the tracking status is not available. Do you know why this might be? 

iPhone 14 pro max 256gb deep purple

Has anyone recently ordered the iPhone 14 pro max 256gb in deep purple, did it arrive before the 21 day dispatch time? 

Lauren120 by Established Contributor
  • 628 Views
  • 5 replies
  • 0 Helpful

Help

I just want a contract phone why do I haft to jump through all these hoops

Order update

I have ordered a new phone contact but I didn’t receive any confirmation in regards to the order. How can I find out if it has been ordered 

Alev by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

refund

hi ee  i booked my 1 phone 14 pro max i don't know how it's cancel maybe delivery issue and now i want to book again but i can't upgrade i have to wait for refund how much days it will take can you check my account please my number is xxxxxxxxxxxx [M...

Chaman by Investigator
  • 320 Views
  • 2 replies
  • 0 Helpful

registration

anybody else have problem to get order finish because i cant register? still showing me this: Reminder...You still need to add an account to My EE or visit our EE Community.came here to write so i hope it will be sucesfull.to be clear,i just register...

Mimavat by Explorer
  • 362 Views
  • 3 replies
  • 4 Helpful

order

My order for a 24 month contract along with keeping my current number has been confirmed by email but does not appear on my online account.  Should it?  I currently also have 1 pay as you go data SIM.

Karl911 by Visitor
  • 273 Views
  • 1 replies
  • 0 Helpful