tracking my order

hanziee732 · ‎20-05-2023

Hi

ive ordered a iphone 13 in pink 125Gb monthly payment i’ve payed £30 upfront and i haven’t received a time it would arrive, could you please tell me why

XRaySpeX · ‎20-05-2023

This user discussion forum can have no access to your specific account. You need to raise this with CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Leanne_T · ‎20-05-2023

Hi @hanziee732

Thanks for coming here and for your order.

When did you place the order?

Leanne 🙂

hanziee732 · ‎20-05-2023

i’ve ordered it on Thursday.

Leanne_T · ‎20-05-2023

Thanks @hanziee732

The device is in stock, if DPD have not been in touch to let you know when this will be delivered, please get in touch with our mobile care team to get the order looked into.

Leanne 🙂

hanziee732 · ‎25-05-2023

Hello?

i have been waiting for way too long, i haven’t gotten any updates on my order this is very disappointing as i have been expecting it, i have emailed your customer service team but i have no reply??? can i please know why this is happening and if my order has even been shipped out?

Thank you.

Leanne_T · ‎26-05-2023

Hi there @hanziee732

Thanks for coming back to us.

To get the order looked into, please get in touch with our customer care team. They will have access to the account and provide an update for you.

Leanne 🙂