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Re: how Long does it take for a sim to start working when you keep your old numb

PeterBBB
Investigator
Investigator

‎07-06-2023 02:23 PM

I have the same problem. I've been waiting for over 24 hours now. But I cant contact the technical support team as my phone doesn't work! What are the alternative options to get help?

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎07-06-2023 02:39 PM

Hi @PeterBBB 

Thanks for posting. 

Is the other SIM still working? 

Was this a replacement SIM card? 

Leanne.

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PeterBBB
Investigator
Investigator
In response to Leanne_T

‎07-06-2023 02:46 PM

Hi Leanne

Its a new card sim-only deal. I transferred my existing number from Three, and that card is still working. The new card from EE has a different new number on it. It arrived yesterday and I inerted it straight away, but 36 hours later its still not working.

Thanks, Peter

0 Helpful
Leanne_T
EE Community Support Team
In response to PeterBBB

‎07-06-2023 02:50 PM

Thanks @PeterBBB 

If you can call us from the other network SIM on 07953 966 150 the team will get this looked into for you. 

Leanne.

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PeterBBB
Investigator
Investigator
In response to Leanne_T

‎07-06-2023 02:53 PM

I tried that, but the system asks for my phone number before putting me through to talk to someone, and doesn't recognise either phone number!

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Leanne_T
EE Community Support Team
In response to PeterBBB

‎07-06-2023 03:02 PM

Hi @PeterBBB 

You can message us on the get in touch page here and the team will be happy to help 🙂

Leanne.

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