Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 54755 Views
  • 118 replies
  • 15 Helpful

SIM only

Hi can you confirm my SIM has been sent out I'm new customer 

manze by Visitor
  • 282 Views
  • 3 replies
  • 0 Helpful

Resolved! Reno 8 5g

Hi All,Just received new Reno 8 5g this afternoon as upgrade. The advert indicated that there is an offer when ordered - free oppo earphones and a fitness band but this hasn't been delivered? Do I have to apply or are these sent separately? Many Than...

Bad customer service

So I had 3 sim only deals which I upgraded to contract on 23rd August 2022, the upgrade took hours because of computer issues. I was told I would receive the new phones on next day delivery which sounded great. I received an email from DPD with a del...

New phone

Hi I have ordered an iPhone from BT and they are using EE . This was ordered yesterday with BT and I still do not have order number and it is suppose to be delivered today. Please can you help 

Wrong device

I had a upgrade today and they sent the wrong device I don’t want it .

Important Update Email

I have received a text letting me know EE has sent me a email regarding a important update regarding my upgrade and to see it as soon as possible.I have been checking it for a while now but I have not received anything from them???

Maudie98 by Visitor
  • 303 Views
  • 1 replies
  • 0 Helpful

Didn’t get my reference number or confirmation email

Hello,i ordered a phone today as i was due an upgrade done this over the phone the lady sent me a link to a live chat and sent me a deal I “approved it” and everything, told her my email and stuff. And haven’t yet receive any confirmation or anything...