Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 58732 Views
  • 122 replies
  • 15 Helpful

Back Order Samsung

Placed an order for an S22+ 256gb in pink gold advised it’s been placed on back order just wondering how long I should expect to wait or am I able to find out if I stores got the stock and collect from there ? 

Order

I have order iPhone 14 pro max 256 silver i want to give me information about my order please 

iPhone 14 Pro Max 256 GB Space Black

Hi I ordered my iPhone 14 Pro Max 256 GB Space Black on 14 October and still have not heard anything with regards to delivery. I was told on the phone with EE yesterday that it would be delivered today but that was clearly incorrect as the online tra...

z0rax by Investigator
  • 865 Views
  • 10 replies
  • 0 Helpful

My order status

Hi I ordered my new iPhone nearly 2 weeks ago and I haven’t heard anything never got order number or anything so I can track it is there another way I done this on phone when I called them 

iPhone 14 pro max 256 deep purple

Hi there ,I ordered my iPhone 14 pro max 256 deep purple on 16 of September and I haven’t received yet . I rang customer support numerous times and nobody seems to know an estimate date of delivery . Today I tried to contact them via their live suppo...

Waiting for my new phone

I ordered my new phone on the 11/10 I was advised there was a 7 day delay but i still have not received it can someone advise how long it will be before I receive my device 

FiFinne by Visitor
  • 285 Views
  • 1 replies
  • 0 Helpful

Xbox

How long does it take to receive delivery for an xbox?

TV order

Hi, I ordered a Tv on Thursday and initial payment was taken when ordered. Normally orders arrive within a couple of days but I’ve heard nothing. can I get advice on how long I would be waiting?

Recent order

Hi there I recently placed an order on the 16th of Oct got my confirmation email straight away. I've still not received any update on my order or received my order. When I try tracking my order with the ref number i was emailed I get the sorry there ...

B-e-n-n-y by Investigator
  • 340 Views
  • 3 replies
  • 0 Helpful

I haven't received my sim card yet

Hello, I have ordered a new SIM. I received the confirmation mail but nothing after that. When I try to use order number to track, it says "Sorry, we can't show your order details right now." I ordered this SIM over a week ago and today I even receiv...