No Confirmation email

[Ikram03]

I have made a Phone order from EE and haven't received a confirmation email regarding my purchase. I've tried calling the mobile order helpline and it doesn't recognise the number so I am unable to proceed any further. I was wondering if there is any other way to check if my order was taken? I understand its the easter holidays, which may cause delays.

[Jon_K]

Hi @Ikram03 

Have you checked your junk/spam folders?

Jon

[Ikram03]

Hi Jon,

I've tried checking my junk folder, calling different numbers, and tried the DPD tracking app and nothing unfortunately.

[Jon_K]

Thanks @Ikram03 

Have you tried calling 07953 955 150?

DPD should text you when your order is ready to be delivered.

Jon

[Ikram03]

Hi Jon, 

I've tried giving the number a call, and it's not recognised, I've previously tried 07953 966150, which hasn't worked. 

I looked again later on DPD (or wait for a text) 

Thank you