Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52191 Views
  • 117 replies
  • 15 Helpful

Resolved! upgrade issues

so i had a text saying i could upgrade my phone, which i chose to do as i was coming to the end of my contact, i chose the new samsung s22 ultra as my choice of phone, i have an email stating that the order has been placed yet the tracking number doe...

EE PERKS

Hi. I upgraded last night but couldn’t add my Ee perks code for nhs discount. How do I add this to my account? 

Wendy84 by Visitor
  • 483 Views
  • 2 replies
  • 0 Helpful

AirPods Pro Delivery

Good morning! I ordered a pair of AirPod pros in the past couple of days, I’ve had a confirmation email but no follow up with tracking information and I am unable to track the order on the EE site. is there stock of this product currently and what ar...

LD1890 by Investigator
  • 412 Views
  • 3 replies
  • 0 Helpful

My order

I ordered a new phone on 25/06/2022 but I can't see any evidence of this on my account and therefore there is no way to track the order? Please help!

Trade in old phone , still waiting for return details

I upgraded on 13th June with the trade in old phone option, I’ve checked my address details etc, and am still waiting for the return envelope. I’ve been on hold waiting to talk to someone now for 35 mins and counting .  I’ve emailed using the returns...

Kambo by Visitor
  • 512 Views
  • 1 replies
  • 0 Helpful

Bb9

I ordered the iphone 13 pro max 1 package 2 on the 26th and I still haven't received an answer

EE Replacement sim order number

I ordered a sim over the phone, they said it will arrive within 2 days, I haven't received an email confirmation with the order number. Is there a way to find out the order number on my online account?

Yastij by Investigator
  • 341 Views
  • 5 replies
  • 0 Helpful

No return info nor package

I have received my new phone from EE(UK) but have not received my returns pack. I contacted Likewize and they came back and told me that they had nothing relating to my order and they didn't send returns pack until 14 days after the customer gets new...

rj265 by Investigator
  • 783 Views
  • 5 replies
  • 5 Helpful

New order no text no email no phone

I ordered a new phone recently (last Wednesday), and was told to expect a DPD text, and delivery within the next 2 days. No confirmation email, no text, and no delivery on those days or over the weekend. Called today to discover that DPD records say ...

cargram by Explorer
  • 474 Views
  • 8 replies
  • 2 Helpful

I have placed an order for a syn card 17/06

Good morning   I have placed an order for a syn card 17/06 and did not received anything yet. PAC code has also been sent as per order number above.   Can you please advise?   xxxxxxxxx xxxxxxx   [Mod edit: Please do not post personal information on ...

MamaV by Visitor
  • 400 Views
  • 1 replies
  • 0 Helpful