If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need: The email or phone number you used to complete your order Your 10 digit order number You can find your order number in the c...
I have completed an early upgrade and paid £142, this has been taken from my account and another £142 has been held in my account. Should I contact EE to get this cancelled or just wait for it to bounce back
Currently feel a little bit left in the dark over an ungrade I ordered on 22nd Dec.Whilst understanding why I won't have received my new handset that's pretty obvious why I do have concerns about the fact when I check my account upgrades are still be...
I added an accessory to my account on Christmas Eve. Obviously I know it wouldn’t have been looked at over the past two days, but any idea when I’m likely to get confirmation that it’s on its way?
So I'm torn with EE, I order the phone on line, DPD lose the phone - really! after a nightmare of calls eventually EE sorted it out - cancelled my phone on-line and enabled me to go instore instead. However I've still not received my refund of paying...
I ordered my new phone on Christmas day so I was aware delivery would not be next day like it stated. However, I can't track my parcel on the website - it just says it cannot update me right now. I haven't been given a tracking number for DPD and sti...
Ordered a new phone a couple of days ago had the confirmation email and then nothing since .. is this normal process I remember it being the day after last time I ordered a new phone. Obvs with Christmas and bank holidays I’m guessing that might be ...
HiI did upgrade my mobile Phone yesterday and I should received email confirmation or text message one day before,delivery should be tomorrow but I still didnt received nothing,could you tell me know whats going on,thank you.
Return phone awaiting response
Hi I placed a order for my upgrad yesterday I've had no conformation email or text and I've checked spam to be able to track my delivery what do I do ?
Hi from EE. We've sent you an important email about your order ************. Please check your email for the latest update. What does this mean, I log in to an email saying that my order has not been completed, where do I ...
