Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Ordered phone but no delivery yet?

Lauramc03
Investigator
Investigator

‎12-04-2023 09:48 AM

I ordered a phone bank holiday Monday, got the thanks for your order email and it said 24 dispatch. I've not heard anything yet and it's Wednesday. 

I've tried to track the order but there's no tracking. The upfront cost has gone out my bank and says in credit £s will be taken off next bill (on my EE account)

Can anyone help? Am I being too impatient 🙈

0 Helpful
3 REPLIES 3
Christopher_G
EE Community Support Team

‎12-04-2023 11:21 AM

Hi @Lauramc03 

Which phone did you order? Please include the colour and memory size so we can check the stock levels for you.

Chris

0 Helpful
Lauramc03
Investigator
Investigator
In response to Christopher_G

‎12-04-2023 11:30 AM

It's Samsung S23 Lavender 256gb. Good as new. 

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Lauramc03

‎12-04-2023 12:32 PM

Hi @Lauramc03,

That handset is showing as in stock.

Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help. 🙂

James

0 Helpful