Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55598 Views
  • 118 replies
  • 15 Helpful

New Phone - No tracking details?!

Can somebody help me?! I'm trying to track my new phone but haven't received any details regarding the tracking details - no way of speaking to an actual person on the phone from EE (obviously) and i cant find anything in my junk or emails. I have no...

No photo id

Hi, I ordered an upgrade but have form of photo id what can I do.

Susans1 by Explorer
  • 351 Views
  • 3 replies
  • 1 Helpful

Iphone 14 pro max update?

Ordered black pro max 512gb in Friday the 9th over the phone and no updates as yet has anyone else ordered same phone on friday and received?if so what time did you order? Phoned several times before the 16th and was guaranteed it would come on relea...

Simonjack by Contributor
  • 415 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max

I ordered iPhone 14 pro max on the 13th september and got told it would arrive on the 16th September and obviously not even been dispatched so does this mean it’s going to take 14 days for it to be dispatched 

Confused with different orders?

I'm so confused with what's going on with EE.Since the 11th of September, two weekends ago, I haven't had a phone to use personally as my iPhone 11 Pro battery died all of a sudden. I decided to upgrade my iPhone and preordered iPhone 14 Pro Max. How...

Mohyadin by Explorer
  • 366 Views
  • 2 replies
  • 0 Helpful