Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61823 Views
  • 118 replies
  • 15 Helpful

Order

What about my request? Why won't it let me track it? because I have already called you and gone to the store and I have done everything that you have told me. verify my identity the account number and you have not sent me any text message or email

Andreii by Explorer
  • 349 Views
  • 3 replies
  • 0 Helpful

14 pro max order

Every time I put in the order number for tracking to have an idea when my phone (contract) is likely to arrive .. it tells me nothing as I can only track contract mobile phone orders?! I keep getting texts to say it’s on track but doesn’t tell me any...

iPhone 14 Pro Max Gold 128gb

If when I ordered my phone the expected delivery was dispatched within twenty one days, will this still be honoured? As this has now changed to over 28 days, I will be going away in a few weeks and I’m already 8 days into my 21 day wait!And my phone ...

Bnrev by Investigator
  • 434 Views
  • 1 replies
  • 1 Helpful

My order

xkoxxxxxxxxx That’s my order number where my delivery  [Mod edit: Please do not post order numbers on the public board. Thanks!]

Cizzy by Explorer
  • 339 Views
  • 2 replies
  • 0 Helpful

iPhone 14 Pro Max 128Gb Space Black

Ordered 5th Nov, told to expect delivery within 21 days; these are about to elapse. Has this estimate changed?

XR2 by Investigator
  • 494 Views
  • 3 replies
  • 0 Helpful

Where is my order?

I ordered a new phone on 20/11/22. The woman on the phone said it should be delivered the next day. It’s now been 5 days and there’s still now sign of it. When I look on the tracking it’s just saying it’s been dispatched?

Lewis08 by Explorer
  • 435 Views
  • 4 replies
  • 0 Helpful

iPad mini 2021

Hiso I’ve recently just purchased an iPad mini 2021 with a SIM card but can’t received any texts or phone calls from it. I’ve reset it but I’m actually really disappointed as I was sold it to be a cellular device and it’s not so I’ve wasted money can...

L19k by Visitor
  • 428 Views
  • 1 replies
  • 0 Helpful