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SIMO Order .. where is it ?

ThunderPaws
Investigator
Investigator

‎15-04-2023 01:12 PM

Ordered an EE SIM 3 days ago (surely they have those in stock); got the order confirmation and since then nothing.  I would have expected some delivery notification by now.

This is not a good customer experience, especially as I am looking to port my number across from another provider.

I tried tracking my order using the online tool but got 'sorry, we can't show your order details right now'.  If there is a supply chain issue, it's better to let your customers actually know.

Does anyone have any idea what is going on ?

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎15-04-2023 02:09 PM

@ThunderPaws  SIM cards are sent out by Royal Mail 2nd class there is no tracking for this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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ThunderPaws
Investigator
Investigator
In response to Chris_B

‎15-04-2023 04:53 PM

I don't mind no tracking, but not even an email to say it's been dispatched  is just not good customer communication, unless it's not been sent in the 2 whole working days since I placed the order.

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