Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52178 Views
  • 117 replies
  • 15 Helpful

DPD have lost my phone

I paid for a early upgrade, EE had not entered my flat number and DPD still delivered my phone somewhere random and said it’s been signed by concierge(which I don’t have). The picture is obviously not of phone box and DPD are saying I have to go thro...

sob85 by Visitor
  • 429 Views
  • 1 replies
  • 1 Helpful

Old phone trade in

Hi, I am trading in my old Samsung phone. I am going to send the device back with Royal Mail Special delivery so i don't need to use the prepaid sticker that was sent with the returns bag. Question is, do i need to send anything else with the phone? ...

I cannot upgrade my phone

I go to upgrade and just get a 404 every time.Just want to upgrade to a 160 gig / month sim only ?

niksimms by Visitor
  • 362 Views
  • 1 replies
  • 1 Helpful

Samsung Galaxy S20FE

Hello, I am writing because I have a problem with my order on Jul 7, 2022 I updated to a new contract, the fee was also paid, I got a confirmation, but unfortunately I entered the wrong contact number by mistake and since then I have no information w...

Resolved! Bigger discounts for new customer

I want to get a new sim only deal where is the biggest discounter and best price?   Is the call centre or the EE shop?Thanks  I wantUnlimited data, text, minutes 5GSamsung watch esim plan and roaming for about £20 a month .Don't mind 24month agreemen...

Steve067 by Investigator
  • 864 Views
  • 6 replies
  • 4 Helpful

Resolved! Siamand

I am only looking for sim contact 

Siamand by Visitor
  • 360 Views
  • 1 replies
  • 1 Helpful

PS5 delivery time

Ordered a PS5 through my account last Wednesday 29/06. EE said it has left their warehouse when i spoke to them 05/07. Does anyone know roughly how long it will take to get to me from DPD? Many Thanks.

arronb86 by Visitor
  • 343 Views
  • 1 replies
  • 0 Helpful