Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55571 Views
  • 118 replies
  • 15 Helpful

Returns via Dpd

Hello, I’m due a dpd collection tomorrow and need to know if they will bring a label for my return package as I didn’t receive a return bag!??

New phone upgrade

Ordered new phone last on my upgrade and still haven't received a text with any information on order got a confirmation e mail that is all please help

delivery sent back to ee

missed dpd delivery, phone being sent back to ee it say's, ee guy in shop said they will re deliver, will this happen,?thanks

Tax on human interaction

I just bought 2 apple watches on contract and i called because i had a few questions. When i went ahead and placed the order i got charged £7 delivery for each watch even tho its likely they will arrive together. For ordering online I didn’t see any ...

Adeadu by Investigator
  • 290 Views
  • 1 replies
  • 0 Helpful

Order

I placed an order on the 12th and received a confirmation email however, have not received any communication since and have not had delivery. I have tried to track my order however, my order was unable to be tracked? 

New Phone - No tracking details?!

Can somebody help me?! I'm trying to track my new phone but haven't received any details regarding the tracking details - no way of speaking to an actual person on the phone from EE (obviously) and i cant find anything in my junk or emails. I have no...