Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 59708 Views
  • 124 replies
  • 15 Helpful

Apple watch ultra

 ordered this online over two weeks ago.No delivery information and when i rang two days ago i was told i would get a message from DPD on morning g of delivery by Friday.Well still nothing

new plan

I have ordered a new phone with unlimited data 2 weeks ago and have not yet recieved it however today my old phone's plan randomly got updated to the unlimited data plan. Will this plan carry over to my new device or is this an issue because I do not...

No order updates

Ordered my iPhone 14 Pro Max upgrade 2 weeks ago and have still not received it also no updates from EE about where my phone is.

Order

Hi there , can someone told me why my order number not working for tracking? It's all ready 2 days after make order and still waiting for phone

Bart2351 by Investigator
  • 435 Views
  • 7 replies
  • 0 Helpful

iPhone 14 pro max delivery timeframe

Hi I ordered an iPhone 14 pro max 128 g deep purple nearly 4 weeks ago and was wondering if there you had a rough idea on how much longer I will have to wait for the phone?

Cj69 by Valued Contributor
  • 1178 Views
  • 16 replies
  • 1 Helpful

iphone 14 pro max 512GB

Hi, I’ve ordered an iphone 14 pro max 512GB and an Apple watch series 8 45band and however I received the wrong Apple Watch and the iphone has not yet arrived. When i tracked the iphone it stated I ordered iphone 14 pro max 128 GB.. this order is als...

Abby264 by Explorer
  • 400 Views
  • 3 replies
  • 0 Helpful

Stolen Iphone on delivery

I have ordered an upgrade from EE.I was not informed by ee or the courier company that the phone had beendispatched.I missed the first delivery without realising that I had missed it.I then received a text an hour before the second attempt at deliver...

Want my phone

I have just got a contact it’s taken the money £70 upfront then said after I don’t fit criteria Iv checked my bank and it’s defenatly been taken ?? what is going on ??

Switching from BT to EE

i recently switched from BT to EE and was told it would be next day delivery, however, after two days I have received no confirmation from EE or received my new phone. BT have sent me an email with my PAC number and confirmed I am switching on there ...

Jonesy13 by Investigator
  • 651 Views
  • 11 replies
  • 4 Helpful

IPhone 14 Pro max 256gb On the Track

Hi, I have recived a sms fom EE sating my order is on the track, but when i check the link and track my order it just shows order confirmed, devlivery date: AWAITING CONFIRMATION. Please can EE tell are you expecting the ordr to dispacthe or it has d...

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