Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 56672 Views
  • 118 replies
  • 15 Helpful

Track my order

I didn’t get an email with my order number what do I do and how do I find my order number

Resolved! Compra online

 I would like to communicate with an attendant, and confirm some details of a purchase and a plan in which I made with you. I can't do it by phone and call because I don't speak English. Is there any way I can chat?

Upgrade

Hi I ordered the new iPhone 14 max as an upgrade but I haven’t received it. That’s ok but you are asking for my old phone back before the 6th and you have changed my current plan. please reinstate my roaming Benefits and extend the return date of my ...

Tracyarm by Explorer
  • 384 Views
  • 3 replies
  • 0 Helpful

Billed for a phone I haven’t received

I have been billed for a phone I haven’t received I done my upgrade online I received the order no tracking info etc however the order was stopped due to previous fraudulent activity on my account where someone had taken a phone out in my name I spok...

Not returning pack received

I order a new device around 2 weeks ago with Trade-in but i haven’t received any r return pack. I called and I’ve been told it could take up to 5 days to be delivered, but nothing yet, I’m a bit concerned cause I don’t want to be charged for not send...

DavidCo by Visitor
  • 388 Views
  • 3 replies
  • 1 Helpful

New phone

Hi I upgrade my contracts. Today coming my new phone and you send me used phone. I dont want used phone I want have a brand new. Can I cancel this and ordered new one ? 

Korbelia by Explorer
  • 335 Views
  • 3 replies
  • 2 Helpful

still waiting for my NEW phone

still waiting for my NEW phone that will be old by the time it arrives. ordered on 25th Sept. 

Shj by Contributor
  • 279 Views
  • 1 replies
  • 1 Helpful

ultra watch

1 pre confirme 2 order on track 3 good news your orden comming soon , after all this msg i have what next please 17 days of make my watch order 

JCxx by Established Contributor
  • 419 Views
  • 4 replies
  • 5 Helpful

Resolved! So confused .

Pre Ordered an iPhone 14 Pro in September.  Tracking finally said despatched in 24 hours ... its sat there on tracking like that now for 5 days, no chanhe wven though it said 24 hours expexted to be sent . Phone is going to store for pickup.  Is ther...

Lilo2 by Visitor
  • 363 Views
  • 1 replies
  • 0 Helpful