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Not received a conformation email

CrowHeist
Explorer

‎16-04-2023 08:45 AM

I've recently purchased a pay monthly sim and it's been 3 days and I haven't received a confirmation email. I just wanna know if my order is on its way or has even been processed. 

0 Helpful
3 REPLIES 3
Chris_B
EE Community Star
EE Community Star

‎16-04-2023 09:54 AM

@CrowHeist  Have you checked your spam folder 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
CrowHeist
Explorer
In response to Chris_B

‎16-04-2023 10:15 AM

Yes I have checked that and still nothing. 

0 Helpful
Katie_B
EE Community Support Team
In response to CrowHeist

‎16-04-2023 01:52 PM

Thanks for getting back to us @Chris_B. 

I would recommend giving us a call so our customer care team can look into this further for you. 

Katie

0 Helpful