Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52879 Views
  • 117 replies
  • 15 Helpful

Add on

i’ve added on two separate add-ons where could I possibly check to see when the delivery will arrive. 

Tony0708 by Visitor
  • 258 Views
  • 1 replies
  • 1 Helpful

Hi

Hi, I ordered a phone and I’m just wondering how long until I get it 

Resolved! Sim only

I ordered a pay monthly sim on line 4 days ago. Not even been despatch. Has anyone else had to wait long for theirs?

Resolved! Phone covers

Hi I bought new phone cover online from EE  stupidly bought iPhone 11 instead of 13 now not sure how to send back as no returns form in bag or any for for that matter and to go the the shop you have to make an appointment!! So basically just wanting ...

Don5766 by Visitor
  • 336 Views
  • 1 replies
  • 0 Helpful

Resolved! Upgraded to SIM only, haven't received anything yet

Hi, my 24 month contract ended on the 30th July 2022 but I forgot about it for a few days.When I remembered a few days later on the 6th of August 2022 I ordered a SIM only 24 month contract, I shortly got an e-mail confirming my order with an order n...

No update available for my order

Hi,i ordered an upgrade for a Samsung Galaxy S22 Ultra in white at 128gb on 14th August. When I try to track the order it says ‘update unavailable’. I assume this is because the item is not in stock. Can you please let me know when you expect to rece...

Trixal by Visitor
  • 381 Views
  • 1 replies
  • 0 Helpful