Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 64157 Views
  • 120 replies
  • 15 Helpful

iphone 14 pro

Hi, i ordered an iphone 14 pro black. 128g on 2nd december to collect from my local store but haven't heard anything since. the website now says the phones are in stock.  is there any guidance as to when i'll receive mine? Thanks 

ashley151 by Investigator
  • 519 Views
  • 5 replies
  • 1 Helpful

Apple watch

I ordered apple watch and until now it is not delivered.

dan13153 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Where is my order

Hi, I placed an order with you on the 26th December 22 I haven’t received any information regarding the delivery can you help with this? 

Vicky128 by Visitor
  • 345 Views
  • 1 replies
  • 1 Helpful

DPD

I thought DPD had to deliver to a person. My new phone was just left on my doorstep - they didn't even ring the doorbell but I just got a text to say it had been delivered. I thought I'd seen somewhere that DPD could NOT leave a new phone in a safe p...

Ms_M by Explorer
  • 533 Views
  • 3 replies
  • 2 Helpful

ID not accepted

upgraded my phone. They won’t take my Biometric ID as my proof of ID. My provisional licence expired on the 11/12/22. That’s the only ID I have. I asked to store manage what I should do then. They said they can’t do anything the contract had started ...

Juliet10 by Contributor
  • 1306 Views
  • 11 replies
  • 5 Helpful

Iphone 14 pro upgrade

Hi all, I ordered an upgrade on Xmas eve, but the tracking number says they can provide any updates. It was 14 pro in midnight. It said 1 day shipping (I know with Xmas it will be different) but does anyone know if any delays .?

New Phone Delivery Delay

Upgraded to the Pixel 7 Pro Snow on the 26th December. It did say in stock and dispatched within 1 working day, but no updates since and tracking the order just says "Sorry, we can't show your order details right now."Obviously this is a holiday peri...

Ultra watch

Hi  can you tell me where my order is  xkoxxxxxxxxx [Mod edit: Please do not post order numbers on the public board. Thanks!]

PlayStation 5 order

I have ordered a PlayStation 5 meant to be delivered today got no number from sod and I rang 150 can’t get though to actually speak to someone  anyone else have this problem I need it before Monday or need to redirect it can anyone help? 

Tia-Jade by Visitor
  • 310 Views
  • 1 replies
  • 0 Helpful

Christmas order

Anyone had their DPD tracking number for over Christmas? I placed an order 23rd but not heard nothing back 

Kf87 by Investigator
  • 317 Views
  • 1 replies
  • 0 Helpful