Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61800 Views
  • 118 replies
  • 15 Helpful

My new phone

Just wondering if the phone has been sent out yet.

Adele40 by Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

iPhone 14 pro max update

We payed off one of our contracts on the 2nd of November so we could order the iPhone 14 pro max black 256gb for my sons 18th birthday the lady in store assured us we would get it before his birthday on the 4th of December, we’ve had no communication...

Jed2004xxx by Established Contributor
  • 592 Views
  • 4 replies
  • 1 Helpful

iPhone 14 pro max

I ordered the iPhone 14 pro max 3 weeks ago was told 2 weeks ovb I can now see it’s 28 days plus but what I wanted to know is does that include the 21 days already waited or added on top because nobody has updated me personally on this 

iphone 14 pro max

i ordered the iphone 14 pro max deep purple 128g any idea when they will be delivering it’s been 5 weeks 

Upgrade order

Hi I ordered a blue iPhone 14 128gb yesterday as I upgraded my phone. M had email with the order and they took the £30 upgrade fee. but no more. My account is still showing I can upgrade and no further emails. Tried the tracking but it isn’t working....

Norrahs by Investigator
  • 467 Views
  • 4 replies
  • 1 Helpful

Order Tracking Unavailable.

Hi, I hope you can help me. I purchased a new phone on contract on the 21/11/22. I have used the online tracker but it does not provide me with an update. Please could you advise when my order will be delivered? Order number is: xxxxxxxxxxxxxxx Hope ...

Preorder

I would like to get iPhone 14 Pro as an upgrade. Because there's at least a month long delivery time I was advised in a shop to preorder the handset  but without any specific plan. Once it is delevered to the shop where I ordered it, will I be able t...