Phone swap

[Lethalalien]

Hey, I did a phone swap and I was supposed to receive a prepaid envelope, but it never arrived. Time is running out, can I drop it off at a EE store ?

[Katie_B]

Hello @Lethalalien. 

Unfortunately this can't be dropped to your local EE Store. 

Please give our customer care team a call who will note your account and chase the returns pack. 

Katie 🙂