No conformation email

[En105]

I've just ordered a new phone and not received a confirmation of the order but I've been charged already 

[Katie_B]

Hello @En105. 

Was the charge an upfront cost?

Did you place your order over the phone, in store or online?

Katie

[Charley04]

I’m in the same situation I placed an order online for a new iPhone 14 pro max and I still haven’t got the confirmation email but the upfront cost was taken from my bank?

[Christopher_G]

Which colour and memory size did you choose, @Charley04?

Chris

[Lauramc03]

I ordered a new phone Monday, I did get the thank you for your order email but not heard anything since. They've taken money out my bank but now my EE account says £s in credit, will be taken off you next bill. Which it shouldn't be because it was the upfront cost I paid. My guess is it was a bank holiday? 

I need a phone 😬

[Christopher_G]

Hi @Lauramc03 

I've replied to your other post about this. 🙂

Chris

[Saqlain2]

I placed the order i phone 14 pro max but i haven’t got confirmation email he take the upfront cost in my account and then send the money back in my account I don’t know why 

[Katie_B]

Hello @Saqlain2. 

Did you place your order over the phone, in store or online?

Does it look like the upfront cost has been taken then instantly returned to your account?

Are you able to check both your Spam/Junk folders?

Speak soon, 

Katie

[Saqlain2]

I ordered online and I checked my junk folder I received the money back please kindly tell me now what can I do?

[James_B]

Hi @Saqlain2,

Our Sales Team will be happy to check the status of your order if you get in touch on 0800 956 6000.

James