Direct debit

[RAHULDIVAKAR]

Hi, i ordered an phone and setup auto debit last week. But then i cancelled my order and after two days i got a letter from EE which says I'll be debited from my account regarding the order.. Will my account debited even after cancelling the order? Who should i contact?

[Katie_B]

Hi @RAHULDIVAKAR. 

Did you cancel your order before receiving the phone?

Katie 🙂

[RAHULDIVAKAR]

No. I ordered 128 gb variant..afterwards i decided to change the order.. Then i contacted the customer care and order had been returned by themselves and told me to reorder once it reached EE  office. But today i got a invoice regarding direct debit.. So, Is that possible to be debited even after scheduled a return by EE?

[Leanne_T · Accepted solution]

Hi @RAHULDIVAKAR 

The payment would be taken and any refunds for a cancelled contract would be processed on the next bill after phone has been returned and the account has been closed. 

If you would like to discuss your options please get in touch with our mobile care team. 

Leanne.