Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 62472 Views
  • 120 replies
  • 15 Helpful

Can you get a "good as new" phone without a sim contract?

Hello! Sorry if this is the wrong location, I wasn't sure where to post it.I am looking for a new phone and have seen one on the "good as new" pages that I like, however, I already have a sim card from another company that I am happy with and don't w...

Resolved! Samsung 23 ultra with buds 2 pro

Ordered the s23 ultra with the buds 2 pro deal and the phone turned up today by itself, so are the buds meant to turn up with the phone or do they come later?

Tv order

Hi, I order the Samsung AU7100 43" Ultra HD 4k TV | Black on Monday, received an email on Tuesday saying that it had been dispatched but am yet to receive a tracking order or any other updates? how do I go about getting an update on the order?Thanks.

Resolved! I pay upfront 50£ but my order was declined

When you give me my 50£ refund. I order 2 phones but wasn’t go through it was declined but any way before was declined I pay upfront 50£ and I still haven’t received refund from you 

Asking about my order confirmation

I ordered I phone 14 pro max and paid 100 pounds upfront but they didn't send any confirmation of mobile phone is ordered or not

Mansi1 by Explorer
  • 400 Views
  • 3 replies
  • 3 Helpful

Upgrade early

I early upgraded on the phone with one of the ee people and they said it’s all gone through and my phone shall come tomorrow but I haven’t received a email confirmation or anything..

Upgrade

Hi i would like to know how long people have waited for there upgrade phone when orderd online to be delivered plus can you change it to pick up from store 

New contract

I have made an account with ee but it’s saying I can’t continue with my order it’s saying verify buy adding a ee number and I don’t have one

Dion97 by Visitor
  • 341 Views
  • 1 replies
  • 2 Helpful

Cancel my order

I ordered  a ps5 and would like to cancel it before  they send it out