Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52129 Views
  • 117 replies
  • 15 Helpful

refund

hi ee,I am just waiting for my refund of last cancel order now i upgrade my phone but didn't recieve the last amount of order 

Chaman by Investigator
  • 283 Views
  • 1 replies
  • 1 Helpful

Delivery

Hi, I’ve ordered another phone, but everything is in my name apart from the actual account, it my email address my bank etc etc even on the app it all my name. But my great grandmother is on the account. When delivered I won’t be able to use her ID a...

About a order of upgrade

I have ordered a upgrade from website on the 16th of October and have not heard anything back since after that date 

Mezza1981 by Investigator
  • 307 Views
  • 3 replies
  • 2 Helpful

Xbox Series X Bundle - No Gamepass Code

I had my Xbox Series X bundle delivered in June and the terms state i will receive a text message with a code or link to activate it within 14 days of ordering. This has not happened and still hasn't and now we're in October.I've only now noticed bec...

I placed my order on the 9/10/22

I placed my order on the 9/10/22 and it said it would be with me within 7 days, it has been over 2 weeks and nothing has changed, is there anyway to get a more accurate update on my order??

Friends and Family code not being accepted

Trying to upgrade to a new SIM only plan and apply a Friends and Family discount code - the (texted and correct) code is not being accepted at the “enter promotion code” stage. Called 150 - they can’t sort it. Looking through these support pages it s...

Where’s my order

Placed an order last week for I phone 14 ….money has been taken and no phone… no delivery date … nothing ??

apple watch ultra order is coming soon message

Hi I ordered an apple watch ultra with dark divers band and have been waiting for it to arrive like manyyesterday I got a text message from EE saying good news your order is coming soon but I have noticed I get a text message every 7 days from EE reg...

Darren707 by Investigator
  • 721 Views
  • 6 replies
  • 0 Helpful