Orders

A place to ask questions about your orders from EE.

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Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 52556 Views
  • 117 replies
  • 15 Helpful

Upgrade not been delivered.

Upgraded to my iPhone 13 on the 19th and it’s still not delivered, called ee and it’s apparently my responsibility to chase it with dpd as it’s nothing to do with them? I’ve been on the phone the last few days with dpd who keep telling me there’s a “...

JPlatten by Investigator
  • 985 Views
  • 11 replies
  • 0 Helpful

Upgrade to IPhone 14

Ordered 4th Oct ….now 30th but no sign of delivery. I’m told “coming soon” , whatever that means….supposed “updates”  on emails do not deliver any updated information. I have no idea of the delivery date - could be sometime never….Poor service.

iPhone 14

Is there a delay on the iPhone 14 128gb Midnight? It was supposed to arrive today and I was garunteed by 3 agents on the phone that it would be. However order tracker has still not changed and called back today and no one seems to have a clue what’s ...

Lorcanmcl by Investigator
  • 381 Views
  • 5 replies
  • 0 Helpful

Iphone14 pro max

I ordered an iphone 14 pro max and I still didn't get any email, only that the money was delivered and so I don't know if I will get it or not

Ee perk

So the time has come for my upgrade. Although I am hesitant to upgrade with ee at all after being let down on my last contract. With regards to the ee perks code. I got my code last time and no matter what contract or phone I tried select it never wo...

Nreal Air Despatch?

HiOrdered Nreal Air on Monday, website said 2-3 days delivery, received order confirmation email but nothing since.. Payment has cleared my bank.I tried to track order on website but it said cannot be tracked now, phoned EA customer services they cou...

BwwEE by Explorer
  • 341 Views
  • 3 replies
  • 0 Helpful

MISSING ORDER NUMBER

Hi i ordered a new phone on saturday, made them promise it would be delivered on Monday (today) as i am going abroad tomorrow - i got a confirmation email with no order number, so i cant track the order. what do i do? i need it delivered today.

IZZY1996 by Explorer
  • 368 Views
  • 5 replies
  • 1 Helpful

Iphone

Hi I have ordered an I phone friday or Saturday can you tell me when it will ne here