Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 61825 Views
  • 118 replies
  • 15 Helpful

Sim Card

hello, i ordered a sim card i wanted to know when it will be delivered to me

Resolved! Sim not delevired

My sim card still not delevired I ordered a new one Please I'm already on active sub, need to call and go online when out

Zezo95 by Visitor
  • 327 Views
  • 1 replies
  • 0 Helpful

Order Tracking

Hello,I ordered a Chromebook on the 3rd and have only had an order confirmation. The tracking number does not work. I have not had a delay this long with no information regarding an upgrade, I have been with EE many years.

Order

Hi can you confirm if my order will be with me soon ? 

NinaH79 by Visitor
  • 291 Views
  • 1 replies
  • 0 Helpful

Upfront Payment Refunded

Hello! I upgraded my phone recently and paid a £50 upfront cost. I got the phone fine and it's been about a week - the £50 was just refunded. Any idea what's happening or if I should expect another payment to go out randomly soon? 

No delivery info

So I upgraded my phone plan on the app on January 31st and got a confirmation email say that my order had been confirmed, but since then nothing I got to track the order and just get sorry can't show your order details right now 

Redward by Visitor
  • 341 Views
  • 1 replies
  • 0 Helpful

Missing sim

I had ordered a 5G hub with an unlimited data plan. the hub came with the box yet no sim card. the sheet of paper said it was included. I have tried contacting EE but not success.

Rowan007 by Visitor
  • 338 Views
  • 1 replies
  • 0 Helpful

Direct debit email

Hi, I recently placed an order online and have only received an email detailing my direct debit saying " here's how you will pay". Does this mean my order was accepted and I should just wait for tracking number or do I have to phone customer services

Chris893 by Visitor
  • 530 Views
  • 1 replies
  • 0 Helpful

Upgrade phone not delivered

Ordered an upgrade iPhone 14, had confirmation email on the 2nd but not had any updated emails for delivery and cannot track using order number  

No update on order

Hi, I placed an order for upgrade to a samsung galaxy S22 ultra (256 GB phantom white) on the 16th of January. I got a confirmation email but have had no further updates and the order tracking number doesn't work. Payment has also been taken via my a...

Ali_ by Explorer
  • 391 Views
  • 1 replies
  • 0 Helpful