Orders

A place to ask questions about your orders from EE.

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Forum Posts

Order Tracking: Pay Monthly orders

If you are waiting for a delivery, you can use our online order tracker to check the status of your order. You’ll need:   The email or phone number you used to complete your order   Your 10 digit order number   You can find your order number in the c...

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Christopher_G by EE Community Support Team
  • 55520 Views
  • 118 replies
  • 15 Helpful

Need a receipt from a purchase

Hi, I need a receipt from a few years ago my Apple Watch has been locked and I’m trying to get access again who can I contact?

Returning iPhone to DPD

Hi,Just put an iPhone into the DPD returns system.  In order to track it, DPD require the destination post code.  The only place this appears is on the label!  Does anyone know the post code?Thanks.

mikey387 by Investigator
  • 451 Views
  • 5 replies
  • 0 Helpful

iPhone 14 Pro delivery date

Hello, I ordered an iPhone 14 Pro 128GB in space black on 17th Oct - I've been keeping an eye on the forums and it seems like a number of people have been receiving their orders of new iPhones, but I've yet to hear anything about mine and it's been o...

iPhone 14 pro max deep purple 128g

I ordered my deep purple iPhone 14 pro max 128g on the 21/10. I was wondering if anyone else that ordered around that time had received theirs yet?coming up to 5 weeks now when I was told it would be up to 28 days. 

Ciashow by Investigator
  • 443 Views
  • 5 replies
  • 1 Helpful

Locating order number

I Ordered an iPhone 14pro deep purple, was told it would take a week. I can’t seem to locate a tracking number or order number on my plan! Any advice where I will find this k formation 

Upgrade i watch

Hi have i watch how do I know when I can upgrade

Colsar25 by Visitor
  • 260 Views
  • 1 replies
  • 0 Helpful

Delivery for iPhone 13 Pro? Sent to store

Does anyone know if the iPhone 13 Pro is actually delivered within 24 hours. It’s been 24 hours and I’ve heard nothing other than an email confirmation not even a text message?

Iphone 14 Pro Max

How long is dispatch time for Iphone 14 pro max 256gb in Gold?

nikkibau by Investigator
  • 652 Views
  • 11 replies
  • 0 Helpful

Just confirmation email nothing else

Got a confirmation email 2 days ago xxxxxxxxxxxx nothing else and the message states as if it doesn’t exist took payment and added it to account .